Shipping & Delivery

Our return policy is still expansive and includes free returns for loyalty members. So don’t stress about racing off to the post office if something isn’t right. We’ve got time. And you’ve got time.  

We’re also more than just an online store. We’re a place where expectant and new parents can come and connect. We’re here to make the online baby shopping experience as effortless and fool proof as possible. But we know there’s a lot of information out there so let us help! Any questions, simply DM us or email hello@thememo.com.au.

In essence, as always, we’re here for you. And we’re here to help you feel good.

 

DELIVERY TIMES

At the memo, it is business as usual. Be assured that there is no major impact to the way we can operate and safely deliver you everything you need to prepare for a happy home life with your newborn.

However, there may be delays with you receiving your goods due to reduced airline traffic and social distancing measures implemented by our freight partners (Australia Post and Couriers Please), so we appreciate our customers’ understanding and patience. We offer four different methods of shipping in Australia. Please see the table below for further details that reflect the impact of COVID-19 delivery timings. 

Standard Delivery: 3-13 business days, flat rate of $8.95 or free for orders over $75*. 

Express Delivery: Flat fee $12.95 and 2-5 business days for Metro. Flat fee $19.95 and 2-10 business days for rural.  Express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being. 

Free Metro Express Delivery: available to Metro Melbourne only for orders over $99*, qualifying postcodes listed below.

3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999

    Bulky Goods: 3-13 business days, approximate rates calculated at checkout.  More information below.

     

     

    BULKY GOODS 

    Due to the size and weight of a very select number of items, there is a delivery charge based on the state you reside for these Bulky Goods. This approximate rate will automatically be calculated and added to your cart at checkout.   Should there be a discrepancy in the approximate rate applied to your cart at checkout and the actual rate required for freight forwarding to your address, our team will be in contact to discuss finalising payment. These items are classified as Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Little Wiwa and Harlow & Co Play Mats, Nobodinoz Cushion/Pouffe, Mirrors and Prams).

    *Bulky Goods are excluded from our free delivery for orders over $75 offer, Victoria Metro Express Shipping offer and from any promotional free shipping offers.

    Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box. Bulky Goods are also excluded from free returns.

    SPECIFICS ON DELIVERY GUIDELINES

    We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time as per our terms and conditions. If you want to read more about this you can jump on to the terms and conditions via this link.

    If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday). Once orders are placed, they are not able to be edited, added to or cancelled.

    To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.

    Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the memo’s reasonable control.

     

    TRACKING 

    You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please email us at hello@thememo.com.au and our team of editors will assist you with your enquiry.

     

    AUTHORITY TO LEAVE (ATL)

    To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

    If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

    In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

     

    SHIPPING TO MULTIPLE ADDRESSES

    We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

     

    FURTHER QUESTIONS? PLEASE CONTACT US BELOW

     

    RETURNS FAQS

    How long do I have to return my order?
    Is return postage covered?
    Can I return a Bulky Good item?
    I received the wrong item. What do I do?
    I received a faulty item.
    What happens to the returned items?
    How can I get assistance?

    Fast, feel good delivery

    Free Delivery Over $75*

    *excludes bulky goods

    Express Delivery For $12.95

    for metro postcodes

    Same Day Dispatch

    Before 12pm

    Free Online Returns

    for Loyalty Members*

    Free shipping on orders over $75*

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