DELIVERY

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DELIVERY

Metro (excludes NT)

Standard: Free over $199* / under $199 $12.95 | 2-5 business days
Express: $16.95 | 1-3 business days

Regional

Standard: $16.95 | 3–7 business days
Express: $24.95 | 1-4 business days

Rural & Northern Territory

Standard: calculated at checkout.
Express: calculated at checkout.

*Free standard shipping applies to orders over $199 to Australian Metro addresses. Excludes Bulky Goods.

Bulky Goods include but are not limited to: Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Prams, Strollers, Car Seats.

BULKY AND OVERSIZED ITEMS

Cots, mattresses, bassinets, nursery furniture, rugs, prams, strollers and car seats are classed as Bulky Goods and shipped separately from parcel orders.

Prams: $20 (from $30 rural) | 3-14 business days
Strollers / travel prams: $15 | 3-14 business days
Car seats: $30 (from $50 rural) | 3-14 business days
Other bulky goods (furniture, cots, mattresses): Calculated at checkout | 3-14 business
days

Bulky Goods require a physical address (no PO Boxes) and are excluded from free shipping, promotional shipping offers, and
free returns.

SAME DAY DISPATCH

Orders received before 12pm AEDT, Monday to Friday (excluding public holidays and promotion periods) will be dispatched from our warehouse on the same day.

Please note, increased orders during Sale periods means our warehouse may take up to 48 hours to ship your order.

DELIVERY TIMES

Please note, increased orders during Sale periods means our warehouse may take up to 48 hours to ship your order.

We offer multiple methods of shipping in Australia. Please see the table below for further details that reflect the delivery timings of Australia Post and Couriers Please.

- Deliveries to capital cities typically take 2–4 business days with standard shipping and 1–2 business days with express shipping.

- Deliveries to metro and major cities typically take 2–5 business days with standard shipping and 1–3 business days with express shipping.

- Deliveries to regional areas typically take 3–7 business days with standard shipping and 1–4 business days with express shipping.

Online Exclusives:

Items by Sacred Bundle, Nuage, Linden Cook, Possum Play, Staplestein, Flexa, Roomi and me, Tiny Trove, Mosey Me, Saint Valentine, Warren Hill, First Thing, Banwood, Studio Beije, Rolenn Studio, Double Rugs, Mini Motif personalised blankets, Little Luxury, Moover will be dispatched by our brand partner's warehouse directly. Typically, these orders are fulfilled within 2-3 business days.

Bulky Goods:

Approximate rates calculated at checkout.

Bulky Goods from 3-14 business days.

Prams Delivery:

Australia-wide delivery is offered at a flat rate of $20, remote locations from $30. Final shipping costs are calculated at checkout.

Strollers/Travel Prams Delivery:

Australia-wide delivery is offered at a flat rate of $15. Final shipping costs are calculated at checkout.

Car Seats Delivery:

Australia-wide delivery is offered at a flat rate of $30, remote locations from $50. Final shipping costs are calculated at checkout.

SNOO Smart Sleeper Delivery:

Flat-rate delivery $60 and $100 to remote addresses in Australia. Delivery calculated at checkout.

3 HOUR DELIVERY

We offer 3 Hour Courier Delivery, powered by Rendr for addresses within approximately 50km of an Australian store

Delivery times: the 3-hour window begins once your local store is open and able to fulfil your order. For orders placed after the cut off time of 1pm AEST, your delivery will be scheduled for collection from the following day from 10am onwards (excluding public holidays).

Delivery fees: start from $15, calculated at checkout. If your postcode is eligible for 3 Hour Delivery, the option will appear at checkout with a delivery price based on your location. Signature is required upon delivery, so please ensure you are available to accept.

TRACKING

You'll receive an email with your tracking number once your order is dispatched.

AUTHORITY TO LEAVE (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

SPECIFICS ON DELIVERY GUIDLINES

We offer multiple methods of delivery in Australia.

Orders received before 12pm AEST, Monday to Friday (excluding public holidays and promotion periods) will be dispatched from our warehouse that day.

We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time. Please note that delivery times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the memo’s reasonable control.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday). 

Once orders are placed, they are not able to be edited, added to or cancelled.

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