Delivery

DURING COVID-19

We hope you’re all staying safe, connected and positive during this challenging time and we thank you for supporting our Australian owned business.

We know that COVID-19 has impacted everyone’s day-to-day and caused a ton of uncertainty in the global community.

At the memo, it is almost business as usual. Be assured that there is no major impact to the way we can operate and safely deliver you everything you need to prepare for a happy home life with your newborn.

However, there may be delays with you receiving your goods due to reduced airline traffic and social distancing measures implemented by our freight partners (Australia Post and Couriers Please), so we appreciate our customers’ understanding and patience. We offer four different methods of shipping in Australia. Please see the table below for further details that reflect the impact of COVID-19 delivery timings. 

Standard Delivery: 3-14 days, flat rate of $8 or free for orders over $150*. 

Express Delivery: 2+ days, $10 metro, $15 rural.  Express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being. 

Bulky Goods: 3-14 days, rates calculated at checkout.  More information below.

Local Pickup: Skip the shipping rates and pick up online orders from our warehouse at 15 Cochranes Road, Moorabbin, 3189, Victoria.  Orders are usually ready within 2-4 business hours of placing and can be collected Monday-Friday between the hours of 9am-5pm.  You will be notified via email when your order is ready for collection.

 

You can find the most up to date information and updates with Australia Post here, and Couriers Please here.

We also have some OOS due to freight issues getting some products into Australia and high demand of some daily items. 

We’ll be updating this information on the product pages of anything that has been affected, you can place a pre-order to ensure you are first in line when it hits our DC, or click ‘notify when back in stock’ to get an email.

Our return policy is still expansive and includes a 30 Day Trial after birth. So don’t stress about racing off to the post office if something isn’t right. We’ve got time. And you’ve got time.  

We’re also more than just an online store. We’re a place where expectant and new parents can come and connect. We’re here to make the online baby shopping experience as effortless and fool proof as possible. But we know there’s a lot of information out there so let us help! Any questions, simply DM us or email hello@thememo.com.au.

In essence, as always, we’re here for you. And we’re here to help you feel good. 

 

BULKY GOODS 

Due to the size and weight of a very select number of items (Little Wiwa Play Mat, Leander Cot and Mattress, Ouef Sparrow Crib and Baby Rest Mattress), there is a delivery charge based on the state you reside for these Bulky Goods. This will automatically be calculated and added to your cart at checkout. 

*Bulky Goods are excluded from our free delivery for orders over $150 offer and from any promotional free shipping offers.

Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box.

 

SPECIFICS ON DELIVERY GUIDELINES

We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time as per our terms and conditions. If you want to read more about this you can jump on to the terms and conditions via this link.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday). Once orders are placed, they are not able to be edited, added to or cancelled.

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the memo’s reasonable control.

 

TRACKING 

You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please email us at hello@thememo.com.au and our team of editors will assist you with your enquiry.

 

AUTHORITY TO LEAVE (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

 

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.