SHIPPING & DELIVERY

DELIVERY TIMES

We offer multiple methods of shipping in Australia. Please see the table below for further details that reflect the delivery timings of Australia Post and Couriers Please.

Standard Delivery:

  • Free delivery on orders over $149*

*Free delivery on orders over $149 for metro and local addresses in Australia. Delivery to remote addresses starts at $9.95 and delivery is calculated at checkout. Standard delivery timeframes from 2-5 days Victoria, and other states 3-6 days.

  • Flat-rate delivery from $7.95 on orders under $149*

*Standard Delivery under $149 starts at $7.95. Delivery calculated at checkout. Standard delivery from 2-5 business days.

Express Delivery:

Flat-rate express delivery from $14.95. Express delivery calculated at checkout.

Express Delivery from 1-2 business days for Metro and 2-4 business days for Regional and Rural. Express Post service will continue to be our fastest postal delivery option for customers.

Bulky Goods:

Approximate rates calculated at checkout.

More information below. Bulky Goods from 3-13 business days.

Prams Delivery:

Free delivery to Metro addresses in Australia*. Flat-rate delivery starting from $30 to remote addresses in Australia. Delivery calculated at checkout. *Redsbaby is excluded from our Free Delivery to Metro addresses.

Strollers/Travel Prams Delivery:

Free delivery to Metro addresses in Australia*. Flat-rate delivery starting from $15 to remote addresses in Australia. Delivery calculated at checkout. *Redsbaby is excluded from our Free Delivery to Metro addresses.

Car Seats Delivery:

Free delivery to Metro addresses in Australia. Flat-rate delivery starting from $20 to remote addresses in Australia. Delivery calculated at checkout.

Snoo Delivery:

Free delivery to Metro addresses in Australia. Flat-rate delivery starting from $60 to remote addresses in Australia. Delivery calculated at checkout.

3 HOUR DELIVERY

Receive your order on the same day with our fast and easy 3 Hour Courier service, powered by Rendr.

Place your order by 1pm AEST for delivery within 3 hours.

Prices from $15, calculated at checkout

If your postcode is eligible for 3 Hour Delivery, the option will appear at checkout with a delivery price based on your location.

Signature required upon delivery, ensure you are available to accept.

For orders placed after the cut off time, your delivery will be scheduled for the next day from 10am onwards (excluding public holidays).

SAME DAY DISPATCH

Orders received before 12pm AEDT, Monday to Friday (excluding public holidays and promotion periods) will be dispatched from our warehouse on the same day.

BULKY GOODS

Due to the size and weight of a very select number of items, there is a delivery charge based on the state you reside for these Bulky Goods. This approximate rate will automatically be calculated and added to your cart at checkout. Should there be a discrepancy in the approximate rate applied to your cart at checkout and the actual rate required for freight forwarding to your address, our team will be in contact to discuss finalising payment. These items are classified as Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Little Wiwa and Harlow & Co Play Mats, Nobodinoz Cushion/Pouffe, Mirrors and Prams).

*Bulky Goods are excluded from our free delivery for orders over $149 offer, Victoria Metro Express Delivery offer and from any promotional free shipping offers.

Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box. Bulky Goods are also excluded from free returns.

AUSTRALIA POST CALLING CARDS UPDATE

From 26 June, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications*.

If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS*. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card. You can find more information here.

SPECIFICS ON DELIVERY GUIDLINES

We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time as per our terms and conditions. If you want to read more about this you can jump on to the terms and conditions via this link.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday). Once orders are placed, they are not able to be edited, added to or cancelled.

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the memo’s reasonable control.

TRACKING

You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you are unable to locate your consignment number, or if you have any questions about your shipped order please email us at hello@thememo.com.au and our team of editors will assist you with your enquiry.

AUTHORITY TO LEAVE (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

Contact us

We're here to help! Get in touch with our team at hello@thememo.com.au.

Or call our Customer Service team on 03 9000 0654

Monday to Friday 9am-5pm.

We will respond as soon as we possibly can.

Locations
Armadale Boutique

1155 High Street, Armadale, Victoria 3143

Monday – Friday 10am - 5pm

Saturday 9am - 5pm

Sunday 10am - 4pm

For any store enquiries, our Armadale team can be contacted on during opening hours.

03 9599 2712

Fitzroy Boutique

188-195 Gertrude Street, Fitzroy, Victoria 3065

Monday – Friday 10am - 5pm

Saturday 10am - 5pm

Sunday 10am - 4pm

For any store enquiries, our Fitzroy team can be contacted on during opening hours.

03 9008 4579

Highpoint Boutique

Shop L03-3089 Highpoint Shopping Centre, Rosamond Road, Maribyrnong, Victoria 3032

Monday – Wednesday 9am - 5:30pm

Thursday - Friday 9am - 9pm

Saturday 9am - 6pm

Sunday 10am - 5pm

For any store enquiries, our Highpoint team can be contacted on during opening hours.

03 9008 4511

Get in touch

Locations
Armadale Boutique

1155 High Street, Armadale, Victoria 3143

Monday – Friday 10am - 5pm

Saturday 9am - 5pm

Sunday 10am - 4pm

For any store enquiries, our Armadale team can be contacted on during opening hours.

03 9599 2712

Fitzroy Boutique

188-195 Gertrude Street, Fitzroy, Victoria 3065

Monday – Friday 10am - 5pm

Saturday 10am - 5pm

Sunday 10am - 4pm

For any store enquiries, our Fitzroy team can be contacted on during opening hours.

03 9008 4579

Highpoint Boutique

Shop L03-3089 Highpoint Shopping Centre, Rosamond Road, Maribyrnong, Victoria 3032

Monday – Wednesday 9am - 5:30pm

Thursday - Friday 9am - 9pm

Saturday 9am - 6pm

Sunday 10am - 5pm

For any store enquiries, our Highpoint team can be contacted on during opening hours.

03 9008 4511

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