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Gift Registry FAQ
The Memo has recently improved our Gift Registry service for our customers and have created our own bespoke experience to help make the process as effortless as possible. If you created a Registry or received a link to purchase from a friend’s Registry prior to February 1st, you can still manage your Gift Registry and purchase gifts from the previous software, here.
If you would like to transfer your Registry across to the new and improved experience (e.g. access to group gifting) you can either create a new Registry yourself here, or please contact our Gift Registry team and we would love to help.
Not seeing what you need here? Please contact us and we will come back to you as soon as possible.
START YOUR MEMO GIFT REGISTRY
How do I get started building my Gift Registry?
- Login or create an account here.
- Click Create Registry link (this link changes to “Gift Registry” when you have created a Registry)
How do I add products to my Gift Registry?
Use the Gift icon to add items to the registry. Gifts can be added from any collection page, or from any product page.
When is the best time to set up my Gift Registry?
Start setting up when it suits you! We recommend sending your Gift Registry to your friends and family 4-6 weeks prior to the date you'd like to receive everything. It's always a good idea to send a confirmation reminder to your friends and family the week before your event, as we all know those people who love a last minute shop!
Can someone help me navigate what I should select for my Gift Registry?
Absolutely, book your 1:1 Virtual Consult here and tell us when suits you for a call.
MANAGING YOUR MEMO GIFT REGISTRY
Can I add or delete items from my Gift Registry?
Yes, you can make as many changes as you wish and your Gift Registry will update. If an item has already been purchased and you no longer wish to receive it, please contact our customer service team here and they can help find another suitable option.
How do I change my delivery address/and or occasion date?
Click here to log into your Gift Registry to change these details under Account. These details will automatically update for the memo team to action so there is no need to confirm with customer service. Please note changes to delivery address and delivery date can be made no later than 7 days before your original occasion date. If you would like to make a last minute change, please contact us here.
Can each gift be sent to me rather than waiting until the nominated delivery date?
This option is not available at this stage. We love to consolidate all your gifts and send them as one large delivery with free delivery.
Can I return an item that I was gifted if I don't like it?
Can friends and family who live overseas purchase from my Gift Registry?
Yes, share the love!
When will my gifts be delivered?
When setting up your account we ask for the ideal date you would like to receive your gifts by. The Memo uses this date as our goal receipt date and calculates the dispatch date of your package based on the timelines below.
- VIC: 3 business days
- NSW: 4 business days
- QLD: 5 business days
- SA: 5 business days
- TAS: 5 business days
- ACT: 5 business days
- NT: 6 business days
- WA: 6 business days
We always do our absolute best to meet this date but due to the freight network, some delays do occur or you may even receive your gifts slightly earlier than planned. You will receive a tracking number via email when we dispatch your gifts so you can closely follow the journey.
What happens if an item on my Gift Registry goes out of stock?
We do our best to stay in stock but unfortunately due to some instances an item you have selected may not be available to purchase for a period of time. This item will not be visible for your friends and family, but as soon as the stock is available, it will display on your Registry, ready for purchase. Our Gift Registry concierge team is here to help find an alternative, please reach out to us here.
How are gifts wrapped and delivered?
Gifts are delivered on, or as close to, the date nominated by you, the Registrant. We wrap the gifts in sustainably made tissue and attach a greeting card with the gift giver's message.
How do I know who gave me what?
Log into your Gift Registry Account and in the menu, select Gift Tracker which will give you an overview of gifts and gift givers. After we post your gifts to you, The Memo will share via email a summary of who gave you what. You can use this list to write your thank you cards easily, which have been included in your delivery free of charge.
Do you ship internationally?
Unfortunately we are not in the position to ship your Registry items overseas at this time.
Can I shop directly from my registry?
Yes, absolutely. If you are wanting to purchase an item from your registry before your Gift Registry has been sent, you will see a button in Manage Registry called Add to Bundle. Any items selected will be added to your registry and will be sent along with all your gifts on your nominated date. If you want to shop after your registry has been sent you will see a button in Manage Registry called Add to Cart. Don’t forget to use your 15% post Registry discount code which will be sent to you after you have received your Gift Registry delivery. Please note, at least 1 item must have been purchased from your registry by a guest in order for you to be eligible to receive this discount.
GROUP GIFTS / FRACTIONAL GIFTING
How does Group Gifting work?
Group Gifting allows multiple guests to contribute toward the price of one item. This provides the opportunity for your friends and family to contribute any amount they’d like toward the gift or fully fund it.
Every contribution is given in the form of The Memo Gift Card. Whether you reach your full amount or not, you can use those funds to purchase the item directly from our store. As the contributions are given in the form of a Gift Card, even if the entire amount was purchased, the item is not reserved for you and you must use the Gift Card voucher to make the transaction online. You are able to use the Gift Card on any item onsite, not just the nominated one.
How do I make an item a Group Gift?
You can add and nominate any item valued at $150 and above to become a Group Gift. Add the item as you would any item to your Registry by clicking on the Gift Icon on a product or a collection page which adds this item to your Registry. Click Manage Registry in your Gift Registry Account navigation bar where you will see all products you have added. Each product will have the option to select Make This A Group Gift. You can remove this option by clicking on the same button to deactivate this feature.
Do you need to nominate the monetary amount for Group Gifts?
No, your friends and family can choose to contribute any value they wish, including purchasing the entire gift. Their contribution will be deducted from the original amount.
How is The Memo Gift Card distributed?
When it comes to the date to dispatch your order our Gift Registry specialist will send you the value of the contributions in the form of a Digital Gift Card so that you can spend when you choose.
Can I use my issued Group Gift Card with my post Registry 15% off code?
Please note that Gift Cards are not in conjunction with your unique 15% post purchase discount and can not be used together in the one transaction. Please place two separate orders, one using your Gift Card Value, and the other with your unique discount code.
Can I use my Group Gift funds on a different item?
Yes, absolutely. You can apply your Gift Card to any products across the store.
How long is my Gift Card valid for?
The gift card expires three years from the date of issue. Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires. When the cost of a purchase exceeds the available card balance, the cardholder will be required to make up the difference with an alternate form of payment.
SHARING YOUR REGISTRY
How can I share my Registry?
Click Share Registry in your Gift Registry Account navigation bar and you will have the option of entering your friends' email addresses which will send them all the information on how to shop from it, including the unique URL and password to shop from.
You can also copy your unique Gift Registry URL which is displayed on this page so that you can enter into your own invitation (e.g. you might be using Paperless Post, or you would like to copy this link into a Facebook Event or even directly into a text message).
Can friends still purchase gifts after the event date?
Yes, friends and family still can make purchases after the nominated date for two weeks, however they will not be eligible for free shipping after the bulk delivery has been sent. Any orders placed after we have sent the bulk gifts will be automatically sent as we receive them and your friends will be charged freight if the value of the gift is under $99. These gifts will still be registered on your Gift Tracker, however you will not receive an additional summary for late gifts. Please note that your friends will not be eligible for the 15% post purchase discount, this discount is linked directly to your personal account.
What is a Post-Purchase Registry Discount Code?
As a thank you for setting up your registry with The Memo and to help you tick off your list, you will receive a unique 15% discount on any unpurchased items on your Registry. Please note, at least 1 item must have been purchased from your registry in order for you to be eligible to receive this discount. As you are not able to add additional items to your Registry after the delivery date, it is always a great idea to add as many items that you might consider to your registry to maximise this value opportunity. This discount code is valid for 30 days from the date of receiving your code.
When will I receive my Post-Purchase Registry Discount Code?
After you have received your Gift Registry Bundle and have the time to go through all your gifts, The Memo will send you an email with your unique 15% discount code that can be used on all items (*) that remain in your Registry. The easiest way to shop this list is to add the items you would like directly to cart from Manage Registry in your account.
* Please note that this code excludes The Happiest Baby SNOO Smart Sleeper and Gift Cards and is not able to be used by your friends and family as it’s linked to your account. At least 1 item must have been purchased from your registry in order for you to be eligible to receive this discount.
SHOPPING FROM A REGISTRY
How do I find a registry?
You can search for a registry either by Full Name or a direct URL that has been given to you here. Please note that due to privacy reasons, all registries are protected by a password that only the Registrant has access to. Please speak to your friend who sent you the invitation to receive the password as The Memo team do not have access to this.
If you are having difficulty locating a registry, please contact us and we will be delighted to help.
Can I buy multiple gifts?
Yes, absolutely! Add as many gifts as you would like to your cart and go through the usual check out process.
Can I buy items that are not on the registry?
No, this is not possible, even if they are for you. If you would like to buy another item for yourself or your friend, please purchase this through the store and not the gift registry page.
What forms of payment do you accept?
We accept VISA, Mastercard, AMEX, Diners, PayPal, Afterpay and Klarna.
Will my gift be wrapped?
As part of our environmental commitment we use recycled tissue to wrap gifts and attach free greeting cards to each gift. Some items that are larger may not be able to be wrapped due to their size however we do our best to ensure that the unboxing experience is a fun one.
Can I leave a gift message?
Absolutely, you will be prompted to leave a message whilst checking out.
The shipping address is defaulting to the memo’s address?
Your gift will be sent directly to the registrant's nominated address, for privacy reasons this address is hidden at checkout and replaced with the memo’s address.
I've placed an order from a Gift Registry but haven't received it yet.
Gifts from a registry are consolidated and sent directly to the Registrant on the nominated date they have requested, along with your gift note.
Can you purchase from a gift registry if I live overseas?
Yes! Super easy, your billing address will be your international home address but the shipping address will be your friend's (which defaults to The Memo’s address due to privacy reasons).