Membership
The Feel Good Club, the memo’s loyalty program (the “Program") is offered by the memo Pty Ltd. ("Company") to customers making purchases and to potential customers on thememo.com.au. Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program.
Members' Acceptance of Terms
By participating in the Program, Members agree to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
Company's Right To Change/Cancel Program
Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.
Membership Eligibility
The Program is open to Australia only. Membership is limited to individuals only and is limited to one account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.
Membership Enrolment
Individuals can enrol by creating an account at thememo.com.au/loyalty. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrolment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, and/or email address, by visiting thememo.com.au/account and updating their Member account.
Program Communications
Company will communicate with Members about marketing via mail, email, SMS and other channels, including about special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
Company is not responsible if you don’t notify us of any change of details, which may result in you not obtaining any Benefit or the loss or downgrade of your The Feel Good Club tier.
Data Privacy
See Privacy Policy for information about the Company's privacy policy.
Returns
Merchandise returns must be made in accordance with Company's return policy available at Returns and Exchanges. Upon the return of an item, the spend amount and the points earned will be deducted from the Member's account. If you redeemed rewards points to make the purchase, your points will also be refunded.
Eligible Purchases
Purchases of merchandise and/or services, after promotional offers have been applied, before shipping charges have been applied, made at thememo.com.au count toward your Program tier status. The amount of a purchase made with a the memo gift card as method of payment will not be applied to Tier earnings and will not earn points. The purchase of a the memo gift card will be applied to Tier earnings. Additional items may be excluded from Tier accumulation at the sole discretion of Company.
Tier Status
Program tier status is based on a customer’s total dollar spend within a ‘Rolling Year’ (a dynamic 12-month period starting when a customer reaches a certain tier) using the email address registered with a loyalty account at The Memo.
The criteria for each Tier are as follows and are subject to change at any time.
- Little Tier: Free to join.
- Big tier: AUD $400 spend
- Huge: AUD $800 spend
- Mega: Invite only
Upon return of an item, the spend amount applied to Program tier status for the original purchase will be deducted from the Member's account and tier status may be adjusted accordingly.
The purchase of a the memo gift card will be applied to Tier earnings. The amount of a purchase made with a the memo gift card as method of payment will not be applied to Tier earnings and is not eligible to earn points.
Items may be excluded from Tier Level accumulation at the sole discretion of the Company.
For more information on Program tiers, see The Feel Good Club.
Valid Email Address
A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online. Member may forget the password to their account as often as they please.
Right To Revoke
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.
No Transfer
Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.
Program Benefits and Details
All benefits offered to Members at any time are subject to change.
$15 off your first purchase over $150
This offer is valid on thememo.com.au or at one of our boutiques. Valid for 30 days from receipt. One time use per customer. Discount cannot be used in conjunction with any other offer. Excludes the purchase of Gift Cards, Bundles, all Redsbaby products and sale items. Any other exclusions can be added at any time at the discretion of the Company.
Ways to earn points include, but are not limited to:
Making a purchase online at thememo.com.au or in one of our boutiques.
Activating an account online by setting a password.
Entering a new Tier.
Writing a review on thememo.com.au.
Referring a friend who shops for the first time at thememo.com.au. To receive friend referral rewards, your friend must be a first-time customer to The Memo and shop online at thememo.com.au. The referral must be initiated through our rewards referral box on your personal rewards page or using your unique referral link also found there.
Points will be applied to the Member’s account automatically upon qualification.
Points are redeemable for vouchers in the following values:
200 points can be redeemed for a $10 voucher with a minimum spend of $100.
400 points can be redeemed for a $20 voucher with a minimum spend of $100.
800 points can be redeemed for a $40 voucher with a minimum spend of $100.
Other points redemption offers may include, but are not limited to, gifts, events and services.
Loyalty points are not redeemable for cash, are non-transferrable and are only redeemable at thememo.com.au or at one of our boutiques. Points cannot be redeemed in conjunction with any other offer or discount. Redemption offers may be time-limited or available only in limited quantities. Upon termination of your registration or closing your loyalty account for any reason, all Points are lost regardless of how they were acquired by you. Points are not valid unless earned in strict compliance with the requirements as established and intended by The Memo.
For more information on Program tiers, see The Feel Good Club.
Referral Program
$20 off your first purchase over $150
This offer is valid on thememo.com.au. Valid for first time customers to The Memo only. One time use per customer. Discount cannot be used in conjunction with any other offer. Excludes the purchase of Gift Cards, Bundles, all Redsbaby products and sale items. Any other exclusions can be added at any time at the discretion of the Company.
Intellectual Property
All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by the Company.
