the memo takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.
This privacy policy applies to information collected through our websites and any information we collect offline (for example, if you talk to our customer services team).
When we talk about “we” (or “our” or “us”), we mean TheMemo Pty Ltd (ACN 633 277 531) and all its wholly owned subsidiaries.
We’ are committed to supporting the 'Australian Privacy Principles' and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information (‘Personal Information’) which ‘we’ may obtain during the course of ‘our’ dealings with you. ‘Our’ Privacy Policy sets out, in general terms, matters of which you should be aware regarding the Personal Information ‘we’ may collect about you, ‘our’ policies on the management of personal information, how you may access Personal Information that ‘we’ keep or complain about a suspected privacy breach, and generally, what sort of information ‘we’ collect and how ‘we’ hold, use and disclose that information. When you provide ‘us’ with Personal Information (whether via one of ‘our’ websites, in store, through any of ‘our’ promotions, or otherwise), ‘we’ respect your privacy. It is important for you to understand what information ‘we’ collect about you and what ‘we’ do with your information.
Personal data is any data that could directly or indirectly identify you – this includes information like your name, address, telephone number and your email address but in some cases it may include less obviously identifying information, like your IP Address (see below).
When you visit thememo.com.au or shop with us online, we collect information about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data and your IP Address.
Customer Information is the information you explicitly provide to us when you make an online purchase or sign up to receive marketing communications, including your:
Usage Data is general information about how you interact with our website, such as:
Whenever you visit a website (including ours), the computer from which the web pages are served (i.e. our web server) needs to know your computer’s public network address so it can send the requested pages to your browser. The public network address associated with your computer is called its “public IP Address” and is sent automatically each time you access any Internet website. From a computer’s IP Address, it is usually possible to determine the general geographic location of that computer but often not the specific computer and if multiple people use the computer not the specific user (although if your IP Address is unique to you and is published somewhere or if you later identify yourself while while using the same IP Address, it is possible that IP Address could identify you).
Information you provide to us directly: When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, respond to a job application or an offer, join us on social media, take part in surveys or contact us for help. If you don’t want to provide personal data, you don’t have to, but it might limit your ability to do certain things on the website.
Information we collect automatically: When you visit thememo.com.au or shop with us online, we collect some information about you automatically, including Usage Data.
Some of this information is collected using cookies or other similar tracking technologies that have been placed by us or by third parties. A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalise and enhance your experience and your use of any of our sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.
Services that our website may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.
Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, please see this section of Google’s Privacy Policy.
Where we collect your personal data, we’ll only process it:
The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns and warranty claims).
We also use personal data for other purposes, including:
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations, or to exercise our legal rights. Where possible and appropriate, we will notify you of this kind of disclosure.
We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal) or where you have consented to receive direct marketing material (such as Klaviyo).
Your personal data is never disclosed to third parties for remarketing or retargeting purposes. the memo never sells its email lists or customer information.
Your personal data belongs to you, and you have the right to:
You can notify us if you no longer wish us to process your personal data, but we not that if you do so, this may mean that we can no longer provide our services to you.
You can contact us at any time by emailing hello@thememo.com.au.
If you have any complaints or concerns about how we manage your personal data, please contact us by emailing hello@thememo.com.au.
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the revision date will be noted at the top. Any revised privacy policy will apply to personal data, Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.
More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
We're here to help! Get in touch with our team at hello@thememo.com.au.
Or call our Customer Service team on 03 9000 0654
Monday to Friday 9am-5pm.
We will respond as soon as we possibly can.
1155 High Street, Armadale, Victoria 3143
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