Terms of use

the memo

Address: Unit 41/140-148 Chesterville Rd, Cheltenham VIC 3192

Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").

We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.



Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.



Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.

Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.



By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.



We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.



the memo offers free Standard delivery (2-5 days) on orders over $99, excluding Bulky Goods (Little Wiwa Play Mats, Leander Cot and Mattress, Oeuf Cot and Baby Rest Mattress).  For orders that include a Bulky Good shipping  fees will be calculated at checkout.  For orders under $99, there is a flat $9 charge.  Express Shipping (1-2 days) is $15 for rural areas, $12.95 for metro areas.

the memo is committed to providing exceptional customer service and quality products.

Orders received before 12pm AEST, Monday to Friday - We will dispatch your order from our warehouse on the same day.

Orders received after 12pm AEST, Monday to Friday - We will dispatch your order from our warehouse the following business day (Monday - Friday).

Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.



Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service.  Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale. 



Your free shipping offer is valid for one transaction only on orders delivered within Australia. Free shipping offers are valid only for the period specified and will end at 1.59am AEST on the end date. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee. We reserve the right to withdraw or cancel promotional offers for any reason at any time. For any queries please call customer service.



Sale of items during the memo pre-sale will be limited to a max order quantity per customer, per order. This max order quantity can be determined by the memo at any time and will not be greater than 3 units per order. Please note offer periods are subject to product availability and will terminate early once sold out. the memo can withdraw offers at any time. 



The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.



When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.



Terms & Conditions for all our instagram, facebook and email competitions.

1. Entry is open to Australian residents only.

2. Promotion commences at the date the competition is first published on our social media feeds and entries close up to seven days later unless otherwise stated.

3. Prizes are not transferable.

4. Winners will be notified via email or DM.

5. Each entrant acknowledges that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or instagram. In participating in this promotion entrants are providing information to the Promoter (TheMemo Pty Ltd) and not to Facebook or Instagram. To the extent permitted by law, each entrant releases Facebook and Instagram from any and all liability in relation to this promotion.

6. Entrants confirm and promise that their entry, including their story, is original and does not infringe the intellectual property rights of any third party. Further, entrants agree that ownership of any intellectual property rights in their entry, is assigned to the Promoter without the payment of any further fee or compensation.

7.     Entrants acknowledge that the Promoter may use their entry, during the Promotional Period and afterwards, in any manner the Promoter sees fit including to encourage others to enter the competition on Facebook or Instagram.

8.     Entrants acknowledge that any use of their entry by the Promoter during the Promotional Period does not constitute endorsement of their entry or guarantee that their entry will be shortlisted or will win a prize.

9.     Entrants agree to sign any further documentation required by the Promoter to give effect to this arrangement as a precondition to being awarded their prize. To the extent permitted by law, entrants unconditionally and irrevocably consent to any act or omission that would otherwise infringe any moral rights in their entry. Entrants warrant that they have the full authority to grant these rights.

10. The promoter reserves the right to verify the validity of entries and to disqualify any entrant whom the promoter believes either has tampered with the entry process, or has submitted an entry otherwise than in accordance with these conditions of entry.

The Prize

11. The Promoter is not responsible or liable for any loss, damage or injury suffered by any winner.

12.  The stated prize value is the recommended retail value (including GST) in Australia as provided by the supplier. The promoter accepts no responsibility for any variation in the value of the prize prior to acceptance by the winner. The promoter and its associated agencies and companies accept no responsibility for prizes damaged or lost in transit.

13. Prizes are not transferable and are not redeemable for cash. The judges’ decision is final and binding – no correspondence will be entered into. The Promoter accepts no responsibility for late or misdirected entries or other communications. The Promoter assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches or viruses. If such problems arise, then the Promoter may (where necessary with the approval of the relevant lottery authority) modify, cancel, terminate or suspend the promotion.

14.  The Promoter reserves the right to refuse to allow a winner to take part in any or all aspects of the prize, if the Promoter determines, in their sole discretion, that a winner is not in the mental or physical condition necessary to be able to safely participate in the prize. It is a condition of accepting the prize that the winner may be required to sign a legal release in a form determined by the Promoter in its absolute discretion.

15. The Promoter takes no responsibility for any harm, illness, allergic reactions, or injuries caused by the use or consumption of the prize.

16.  If any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a prize of equal or greater value.



By providing your email address or mobile number and agreeing to receive marketing communications you agree your email address, mobile number and any other personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe any time by clicking on the unsubscribe link at the bottom of any email or SMS. Read more about our Privacy Policy here.



To view terms of use for our Loyalty Program, please visit this link. 


REFERRAL PROGRAM: Give $20. Get $20.

Customers are invited to join The Memo’s Referral Program upon completing a purchase. Upon joining the Referral Program you (the referrer) are supplied with your own unique referral link which can be shared with friends and family (the referred friends) to introduce them to The Memo.

How the Referral Program works:

  • The referred friend is offered a voucher code for $20 off their first purchase over $50 at thememo.com.au.
  • The referrer will receive a voucher code for $20 off their next purchase over $50 when their friend places their first order at thememo.com.au and we have confirmed it as a legitimate purchase that meets the program’s qualification requirements.
  • Orders that are subsequently cancelled or returned do not qualify as a referral.
  • In order for the referrer to qualify for the reward, the referred friend must be a new customer to The Memo. Purchases made by the following customers do not qualify for a reward:
    • Purchases made using your link by existing customers.
    • Multiple purchases made by the same customer using your link. Only the first purchase is rewardable.
    • Self-referrals i.e. Creating new accounts using multiple email addresses. Exploiting our referral system for personal gain will result in being banned from the Referral Program and accounts deleted.
  • Voucher codes cannot be used in conjunction with any other offer and are not valid on the SNOO Smart Sleeper or Gift Cards. Valid for 30 days from date of issue.
  • Referral links are not to be shared on any coupon aggregating sites. Any abuse of this program will result in removal from the Referral Program and voucher codes being revoked.
  • This Referral Program is subject to modification or termination at any time without notice.

By joining our Referral Program you agree to us using your data in accordance with our Privacy Policy.



Fast, feel good delivery

Free Delivery Over $99*

*excludes bulky goods

Express Delivery For $12.95

for metro postcodes

Same Day Dispatch

Before 12pm

Click & Collect

Cheltenham, VIC