Terms of use

the memo

Address: 1155 High St, Armadale, VIC, 3143.

Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").

We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.



Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.



Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.

Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.



Please choose carefully as personalised items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. Personalised Products are not available for Click & Collect.



By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.



We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.



the memo offers free Standard delivery (2-5 days) on orders over $149*, excluding Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Little Wiwa and Harlow & Co Play Mats, Prams, Strollers, Car Seats & Snoo Smart Sleeper).  For orders that include a Bulky Good shipping fees will be calculated at checkout.  For orders under $149*, the flat-rate starts from $9.95.  Express Shipping (1-2 days)  Flat-rate from $14.95. Express delivery calculated at checkout.

the memo is committed to providing exceptional customer service and quality products.

Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.



Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service.  Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale. 



Your free shipping offer is valid for one transaction only on orders delivered within Australia. Free shipping offers are valid only for the period specified and will end at 1.59am AEST on the end date. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee. We reserve the right to withdraw or cancel promotional offers for any reason at any time. For any queries please call customer service.



Sale of items during the memo pre-sale will be limited to a max order quantity per customer, per order. This max order quantity can be determined by the memo at any time and will not be greater than 3 units per order. Please note offer periods are subject to product availability and will terminate early once sold out. the memo can withdraw offers at any time. 



The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.



When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.



By providing your email address or mobile number and agreeing to receive marketing communications you agree your email address, mobile number and any other personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe any time by clicking on the unsubscribe link at the bottom of any email or SMS. Read more about our Privacy Policy here.



To view terms of use for our Loyalty Program, please visit this link. 


REFERRAL PROGRAM: Give $20. Get $20.

Customers are invited to join The Memo’s Referral Program upon completing a purchase. Upon joining the Referral Program you (the referrer) are supplied with your own unique referral link which can be shared with friends and family (the referred friends) to introduce them to The Memo.

How the Referral Program works:

  • The referred friend is offered a voucher code for $20 off their first purchase over $100 at thememo.com.au.
  • The referrer will receive a voucher code for $20 off their next purchase over $100 when their friend places their first order at thememo.com.au and we have confirmed it as a legitimate purchase that meets the program’s qualification requirements.
  • Orders that are subsequently cancelled or returned do not qualify as a referral.
  • In order for the referrer to qualify for the reward, the referred friend must be a new customer to The Memo. Purchases made by the following customers do not qualify for a reward:
    • Purchases made using your link by existing customers.
    • Multiple purchases made by the same customer using your link. Only the first purchase is rewardable.
    • Self-referrals i.e. Creating new accounts using multiple email addresses. Exploiting our referral system for personal gain will result in being banned from the Referral Program and accounts deleted.
  • Voucher codes cannot be used in conjunction with any other offer and are not valid on the SNOO Smart Sleeper or Gift Cards. Valid for 30 days from date of issue.
  • Referral links are not to be shared on any coupon aggregating sites. Any abuse of this program will result in removal from the Referral Program and voucher codes being revoked.
  • This Referral Program is subject to modification or termination at any time without notice.

By joining our Referral Program you agree to us using your data in accordance with our Privacy Policy.



Complete a review to enter the draw to win a fortnightly $200 Gift Voucher for The Memo. Each review equals one entry. One winner will be randomly drawn each fortnight and notified via the email used to submit the review. The Memo's draw is final.


  • To be eligible to become a Parenting Roadtester, you must reach the Huge tier of our loyalty program The Feel Good Club, upon which you will receive an invitation to join the Parenting Roadtest Program. 
  • Periodically, we will invite members to review products from our range. We then pick our Parenting Roadtesters at random. 
  • Parenting Roadtesters are gifted their item and given a set timeframe to really put the product through its paces with their family and write up an honest review with pictures. The review then gets uploaded onto our blog and other mediums for other parents to read. 
  • Products provided for the purposes of the parenting roadtest program are not transferable or exchangeable and cannot be taken as cash.
  • By participating in our Parenting Roadtest Program you agree to allow us to use your review content across our website, retail stores and digital channels such as email marketing and social media communications. You also agree to our Privacy Policy and our Terms of Use
  • The Memo reserves the right to change or cease the Parenting Roadtest Program at any time. 




The TheMemo Pty Ltd mobile message service (the "Service") is operated by TheMemo Pty Ltd (“TheMemo Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TheMemo Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TheMemo Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TheMemo Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to The Memo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to The Memo or email hello@thememo.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


Contact Us

We're here to help! Get in touch with our team at hello@thememo.com.au.

Or call our Customer Service team on 03 9000 0654

Monday to Friday 9am-5pm.

We will respond as soon as we possibly can.

Get in touch


1155 High Street, Armadale, Victoria 3143

  • Monday – Friday
  • 10am - 5pm

  • Saturday
  • 9am - 5pm

  • Sunday
  • 10am - 4pm

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