Terms of use

the memo

Address: Clik Collective, 15 Cochranes Rd Moorabbin, VIC 3189.

Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").

We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.


Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.


Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.

Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.


By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.


We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.


the memo offers free Standard delivery (2-5 days) on orders over $99, excluding Bulky Goods (Little Wiwa Play Mats, Leander Cot and Mattress, Oeuf Cot and Baby Rest Mattress).  For orders that include a Bulky Good shipping  fees will be calculated at checkout.  For orders under $99, there is a flat $9 charge.  Express Shipping (1-2 days) is $15 for rural areas, $12.95 for metro areas.

the memo is committed to providing exceptional customer service and quality products.

Orders received before 12pm AEST, Monday to Friday - We will dispatch your order from our warehouse on the same day.

Orders received after 12pm AEST, Monday to Friday - We will dispatch your order from our warehouse the following business day (Monday - Friday).

Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.


This offer is available on www.thememo.com.au excludes Charlie Crane & gift vouchers from Thursday 25th March until Sunday 28th March (at close of business in store and 11:59pm AEDT online). 

To receive 10% off, between $100-$149 must be spent in one transaction. To receive 15% off, between $150-$399 must be spent in one transaction. To receive 20% off, $400 or more must be spent in one transaction. The offer can only be used once per transaction. 

The 10% offer, 15% offer and 20% offer cannot be redeemed together in one transaction. 

The offer will be applied when the corresponding Discount Code is entered at checkout online. The offer cannot be redeemed against a prior purchase, an existing pre-order or in conjunction with any other offer. 

The discount will be applied proportionally across all applicable merchandise in a transaction. Refunds or credit notes provided will reflect the final purchase price of the item, rather than the original price. The offer is subject to our general terms and conditions and delivery, returns and privacy policies.


Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service.  Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes My Memo loyalty vouchers and gift vouchers.


Your free shipping offer is valid for one transaction only on orders delivered within Australia. Free shipping offers are valid only for the period specified and will end at 1.59am AEST on the end date. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee. We reserve the right to withdraw or cancel promotional offers for any reason at any time. For any queries please call customer service.


Sale of items during the memo pre-sale will be limited to a max order quantity per customer, per order. This max order quantity can be determined by the memo at any time and will not be greater than 3 units per order. Please note offer periods are subject to product availability and will terminate early once sold out. the memo can withdraw offers at any time. 


The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.


When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.

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