the memo
Address: 1155 High St, Armadale, VIC, 3143.
Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").
We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.
CURRENCY AND PRICING
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.
ACCEPTANCE OF YOUR ORDER BOOKING
Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.
Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.
the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.
the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.
PERSONALISED PRODUCTS
Please choose carefully as personalised items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. Personalised Products are not available for Click & Collect.
INTENDED USE
By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.
SHIPPING AND DELIVERY
the memo offers free Standard delivery (2-5 days) on orders over $149*, excluding Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Little Wiwa and Harlow & Co Play Mats, Prams, Strollers, Car Seats & Snoo Smart Sleeper). For orders that include a Bulky Good shipping fees will be calculated at checkout. For orders under $149*, the flat-rate starts from $8.95. Express Shipping (1-2 days) Flat-rate from $14.95. Express delivery calculated at checkout.
the memo is committed to providing exceptional customer service and quality products.
Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.
OFFER CODES
Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service. Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale.
FREE SHIPPING OFFERS
Your free shipping offer is valid for one transaction only on orders delivered within Australia. Free shipping offers are valid only for the period specified and will end at 1.59am AEST on the end date. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee. We reserve the right to withdraw or cancel promotional offers for any reason at any time. For any queries please call customer service.
PRE-SALE OFFERS
Sale of items during the memo pre-sale will be limited to a max order quantity per customer, per order. This max order quantity can be determined by the memo at any time and will not be greater than 3 units per order. Please note offer periods are subject to product availability and will terminate early once sold out. the memo can withdraw offers at any time.
COPYRIGHT
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
SECURITY
When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.
EMAIL DATABASE SIGN UP
By providing your email address or mobile number and agreeing to receive marketing communications you agree your email address, mobile number and any other personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe any time by clicking on the unsubscribe link at the bottom of any email or SMS. Read more about our Privacy Policy here.
THE FEEL GOOD CLUB LOYALTY PROGRAM
To view terms of use for our Loyalty Program, please visit this link.
MAMAS & PAPAS GIFT WITH PURCHASE
The Mamas & Papas gift with purchase promotion is valid from 11/09/24 in store and at www.thememo.com.au while stocks last. It is not available for Click & Collect. Purchase a Mamas & Papas Bedside Crib Lua - Grey and receive a free Lua Crib Bedside Grey Stripe Sheets set. Limited to 1 x free gift per customer. Cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.
BUGABOO FOX 5 & DONKEY 5 GIFT WITH PURCHASE
The Bugaboo gift with purchase promotion is valid from 1/10/24 until 31/10/24 or while stocks last at www.thememo.com.au and is not available for Click & Collect. To qualify for your free Bugaboo Changing Backpack (valued at $259.95), you must purchase a Bugaboo Fox 5 Bassinet and Seat Pram. To qualify for your free Bugaboo Breezy Canopy (valued at $148.95) you must purchase a Bugaboo Donkey 5 Mono Bassinet and Seat Pram. To qualify for your free Bugaboo Duo and Twin Breezy Canopy (valued at $297.90), you must purchase a Bugaboo Donkey 5 Mono Bassinet and Seat Pram. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the pram is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases. The free gift cannot be transferred/swapped for another colour or variant.
EXTRA 20% OFF MID SEASON SALE
Take an extra 20% off the Mid Season Sale Offer is valid from 16th September 2024, while stocks last. The additional 20% discount can be redeemed online using the promo-code EXTRA20 at checkout. Available on selected sale products only and cannot be used in conjunction with any other offer. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends and cannot be redeemed against prior purchases or a pre-existing pre-order. Please choose carefully as sale items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. There may be a 24-72 hour delay in order dispatch due to the volume of orders and timings of this promotion. Excludes Gift Cards.
UPPABABY VISTA GIFT WITH PURCHASE
Offer available while stocks last at www.thememo.com.au and The Memo Boutiques. To qualify for your free Robby Rocker (valued at $80), you must purchase a Vista pram. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the pram is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.
UPPABABY CRUZ GIFT WITH PURCHASE
Offer available while stocks last at www.thememo.com.au and The Memo Boutiques. To qualify for your free Snug Seat (valued at $99.95), you must purchase a Cruz pram. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the pram is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.
PERFECT PAIRS PROMOTION
To qualify for this offer, you must buy a pram to receive $150 off your car seat or capsule or buy a cot and receive $150 off your cot mattress in one transaction. Travel Prams & Strollers and Bassinets are excluded and do not qualify for this offer. This offer cannot be used in conjunction with any other offer or promotional code and cannot be redeemed against a prior purchase or an existing pre-order. The offer is subject to our general terms and conditions and delivery, returns and privacy policies. While stocks last.
BIG BUY SERVICE
You must complete a Big Buy Service and spend $750 to get a $40 voucher, $1,250 to get a $90 voucher or $1,950 to get a $200 voucher in one transaction on your big buy purchase. To receive your voucher, you agree to join The Feel Good Club Loyalty program and receive marketing & communications from The Memo. The voucher will be sent to you via email and will expire 30 days from receipt. The voucher excludes the purchase of Gift Cards, Bundles, SNOO Smart Sleeper, Prams, Strollers and all Redsbaby, UPPAbaby and Bugaboo products and is not redeemable against services or car seat installations. Maximum of 1 x Voucher per customer based on the threshold met. This offer cannot be used in conjunction with any other offer or promotional code and cannot be redeemed against a prior purchase or an existing pre-order or purchase of Gift Card. The offer is subject to our general terms and conditions and delivery, returns and privacy policies.
BIG BUY VOUCHER
Valid for 30 days. Excludes the purchase of Gift Cards, Bundles, SNOO Smart Sleeper, Prams, Strollers and all Redsbaby, UPPAbaby and Bugaboo products. Not to be used in conjunction with any other offer including the Huge Tier member discount. Redeemable in store and online. Must be redeemed in a single purchase.
BABY BUNDLES PROMOTION
The Baby Bundles are available online at www.thememo.com.au and are not available for Click & Collect. There is a selection of bundles available in-store at The Armadale Boutique only. This offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases. While stocks last. Returns are subject to The Memo's refund policy. Returns will only be accepted if the Baby Bundle is returned in full. Selected items are not eligible for return due to safety and sanitary reasons, including; Cots, Bassinets, Mattresses, Furniture, Car Seats, Capsules and Prams & Strollers, unless otherwise faulty (with the exception of Redsbaby, which falls within the Redsbaby 30 day indoor trial policy). AfterPay and Klarna Purchases are eligible for exchange or credit only.
TERMS & CONDITIONS FOR ALL OUR INSTAGRAM, FACEBOOK AND EMAIL COMPETITIONS
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Entry is open to Australian residents only.
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Promotion commences at the date the competition is first published on our social media feeds and entries close up to seven days later unless otherwise stated.
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Prizes are not transferable.
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Winners will be notified via email or DM.
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Each entrant acknowledges that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or instagram. In participating in this promotion entrants are providing information to the Promoter (TheMemo Pty Ltd) and not to Facebook or Instagram. To the extent permitted by law, each entrant releases Facebook and Instagram from any and all liability in relation to this promotion.
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Entrants confirm and promise that their entry, including their story, is original and does not infringe the intellectual property rights of any third party. Further, entrants agree that ownership of any intellectual property rights in their entry, is assigned to the Promoter without the payment of any further fee or compensation.
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Entrants acknowledge that the Promoter may use their entry, during the Promotional Period and afterwards, in any manner the Promoter sees fit including to encourage others to enter the competition on Facebook or Instagram.
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Entrants acknowledge that any use of their entry by the Promoter during the Promotional Period does not constitute endorsement of their entry or guarantee that their entry will be shortlisted or will win a prize.
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Entrants agree to sign any further documentation required by the Promoter to give effect to this arrangement as a precondition to being awarded their prize. To the extent permitted by law, entrants unconditionally and irrevocably consent to any act or omission that would otherwise infringe any moral rights in their entry. Entrants warrant that they have the full authority to grant these rights.
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The promoter reserves the right to verify the validity of entries and to disqualify any entrant whom the promoter believes either has tampered with the entry process, or has submitted an entry otherwise than in accordance with these conditions of entry.
The Prize
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The Promoter is not responsible or liable for any loss, damage or injury suffered by any winner.
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The stated prize value is the recommended retail value (including GST) in Australia as provided by the supplier. The promoter accepts no responsibility for any variation in the value of the prize prior to acceptance by the winner. The promoter and its associated agencies and companies accept no responsibility for prizes damaged or lost in transit.
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Prizes are not transferable and are not redeemable for cash. The judges’ decision is final and binding – no correspondence will be entered into. The Promoter accepts no responsibility for late or misdirected entries or other communications. The Promoter assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches or viruses. If such problems arise, then the Promoter may (where necessary with the approval of the relevant lottery authority) modify, cancel, terminate or suspend the promotion.
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The Promoter reserves the right to refuse to allow a winner to take part in any or all aspects of the prize, if the Promoter determines, in their sole discretion, that a winner is not in the mental or physical condition necessary to be able to safely participate in the prize. It is a condition of accepting the prize that the winner may be required to sign a legal release in a form determined by the Promoter in its absolute discretion.
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The Promoter takes no responsibility for any harm, illness, allergic reactions, or injuries caused by the use or consumption of the prize.
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If any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a prize of equal or greater value.
MOBILE TERMS OF SERVICE
The TheMemo Pty Ltd mobile message service (the "Service") is operated by TheMemo Pty Ltd (“TheMemo Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to TheMemo Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TheMemo Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TheMemo Pty Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to The Memo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to The Memo or email
hello@thememo.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our
Privacy Notice.
