the memo

Address: 1155 High St, Armadale, VIC, 3143.

Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").

We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.

 

CURRENCY AND PRICING

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.

 

ACCEPTANCE OF YOUR ORDER BOOKING

Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.

Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

 

PERSONALISED PRODUCTS

Please choose carefully as personalised items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. Personalised Products are not available for Click & Collect.

 

INTENDED USE

By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.

 

ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.

 

SHIPPING AND DELIVERY

the memo offers free Standard delivery (2-5 days) on orders over $149*, excluding Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs,  Harlow & Co Play Mats, Prams, Strollers, Car Seats & Snoo Smart Sleeper).  For orders that include a Bulky Good shipping fees will be calculated at checkout.  For orders under $149*, the flat-rate starts from $8.95.  Express Shipping (1-2 days)  Flat-rate from $14.95. Express delivery calculated at checkout.

the memo is committed to providing exceptional customer service and quality products.

Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.

 

OFFER CODES 

Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service.  Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale. 

 

COPYRIGHT

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

 

SECURITY

When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.

 

EMAIL DATABASE SIGN UP

By providing your email address or mobile number and agreeing to receive marketing communications you agree your email address, mobile number and any other personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe any time by clicking on the unsubscribe link at the bottom of any email or SMS. Read more about our Privacy Policy here.

 

THE FEEL GOOD CLUB LOYALTY PROGRAM

To view terms of use for our Loyalty Program, please visit this link. 

PERFECT PAIRS PROMOTION

To qualify for this offer, you must buy a pram to receive $150 off your car seat or capsule or buy a cot and receive $150 off your cot mattress in one transaction. Travel Prams, Strollers and Bassinets are excluded and do not qualify for this offer. This offer cannot be used in conjunction with any other offer or promotional code and cannot be redeemed against a prior purchase or an existing pre-order. The offer is subject to our general terms and conditions and delivery, returns and privacy policies. While stocks last.

  

BUY 2, SAVE 10% PROMOTION

Offer available at www.thememo.com.au and at The Memo Boutiques from Tuesday 3rd December 2024. You must buy two or more sleepsuits from Love to Dream, Ergo Pouch, Woolbabe or Happiest Baby to qualify for 10% off. Or you must buy two or more BIBS dummy duo packs to qualify for 10% off. This offer cannot be used in conjunction with redeeming loyalty points or any other offer or promotional code and cannot be redeemed against prior purchases or a pre-existing pre-order. While stocks last.

 

END OF SEASON SALE

The End of Season Sale Offer is valid from 17th December 6.00PM AEDT until 31st December 11.59PM AEDT online at www.thememo.com.au and in store at The Memo Boutiques. Available on selected products only and cannot be used in conjunction with any other offer. Prices are as marked. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends and cannot be redeemed against prior purchases or a pre-existing pre-order. Please choose carefully as sale items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. There may be a 24-72 hour delay in order dispatch due to the volume of orders and timings of this promotion. Excludes Gift Cards. While stocks last.

 

NANIT GIFT WITH PURCHASE

Offer available while stocks last at www.thememo.com.au and The Memo Boutiques from 6pm AEDT Wednesday 17th December - 11.59pm AEDT Tuesday 31 December 2024, or while stocks last. To qualify for your free Sound & Light Machine (valued at $200), you must purchase a Pro Baby Monitor + Floor Stand 2. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the monitor is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.

 

LEANDER GIFT WITH PURCHASE

Offer available while stocks last at www.thememo.com.au and The Memo Boutiques from 6pm AEDT Wednesday 17th December - 11.59pm AEDT Tuesday 31 December 2024, or while stocks last. To qualify for your free Leander Organic Matty Topper (valued at $39.95), you must purchase a full size Matty Change Mat. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the monitor is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.

 

UPPABABY CRUZ GIFT WITH PURCHASE

Offer available while stocks last at www.thememo.com.au and The Memo Boutiques. To qualify for your free Snug Seat (valued at $99.95), you must purchase a Cruz pram. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the pram is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.

 

UPPABABY VISTA GIFT WITH PURCHASE

Offer available while stocks last at www.thememo.com.au and The Memo Boutiques. To qualify for your free Robby Rocker (valued at $80), you must purchase a Vista pram. Limited to 1 x free gift per customer. Your free gift will automatically appear in your cart once the pram is added. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases. 

 

JOOLZ BUNDLES

Joolz Aer+ Stroller Bundle and Joolz Aer+ Bassinet and Stroller Bundle are available from Tuesday 17th December 2024 until 31 January 2025, or while stocks last. Available online at www.thememo.com.au and The Memo Boutiques. Not available for Click & Collect. This offer cannot be used in conjunction with any other offer or discount and cannot be redeemed against prior purchases. Please note these bundles are not eligible for return due to safety and sanitary reasons, unless faulty. AfterPay and Klarna Purchases are eligible for exchange or credit only. 

 

BUGABOO BUNDLES

Bugaboo Butterfly Stroller and Transport Bag Bundle, Bugaboo Donkey 5 Mono and Changing Backpack Bundle, Bugaboo Donkey 5 Duo and Changing Backpack Bundle and Bugaboo Donkey 5 Twin and Changing Backpack Bundle are available from Tuesday 17th December 2024 until 31 January 2025, or while stocks last. Available online at www.thememo.com.au and The Memo Boutiques. Not available for Click & Collect. This offer cannot be used in conjunction with any other offer or discount and cannot be redeemed against prior purchases. Please note these bundles are not eligible for return due to safety and sanitary reasons, unless faulty. AfterPay and Klarna Purchases are eligible for exchange or credit only. 

 

STOKKE BUNDLES

Stokke Tripp Trapp Chair Complete Bundle is available from Tuesday 17th December 2024 until 31 December 2024, or while stocks last. Available online at www.thememo.com.au and The Memo Boutiques. Not available for Click & Collect. This offer cannot be used in conjunction with any other offer or discount and cannot be redeemed against prior purchases. Please note these bundles are not eligible for return due to safety and sanitary reasons, unless faulty. AfterPay and Klarna Purchases are eligible for exchange or credit only. 

 

DUE SETS

Available online at www.thememo.com.au and The Memo Boutiques. Not in conjunction with any other offer or discount including loyalty points redemptions and cannot be redeemed against prior purchases. Returns are subject to The Memo's refund policy. Returns will only be accepted if the Set is returned in full, with the exception of the Breast Besties Trio Set which is not eligible for return due to safety and sanitary reasons, unless faulty. AfterPay and Klarna Purchases are eligible for exchange or credit only.

 

 

MOBILE TERMS OF SERVICE

The TheMemo Pty Ltd mobile message service (the "Service") is operated by TheMemo Pty Ltd (“TheMemo Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TheMemo Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TheMemo Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TheMemo Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to The Memo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to The Memo or email hello@thememo.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.