We have created an edit of only the best products in the baby sphere that we trust, know, work and think you need. With this in mind, we give you 30 days from your purchase date to make a return or exchange (some exclusions apply). 

You will be eligible for Refund, Exchange/Store Credit if your item is in new, unused and resalable condition.

We offer easy returns for Exchanges and Store Credits, and charge a $9.95 return shipping fee for both Refunds and Exchanges.

Step 1 – Write to our team at hello@thememo.com.au to receive your RA

Step 2 – Package your item carefully and attach the shipping label with RA reference emailed to you

Step 3 – Head to your closest collection point and send your parcel back to us. Returns without an authorisation will not be accepted.

All purchases made at The Memo Sample Sales are final. Please choose carefully as sample sale items cannot be returned for a refund, exchange, or store credit, unless faulty.

Please note that there are items that are not eligible for a return due to safety and sanitary reasons, so please choose carefully. These categories include

• Cots
• Bassinets
• Mattresses
• Play Mats
• Furniture
• Intimates
• Breast Pumps & Accessories
• Prams & Strollers*
• Car Seats
• Capsules
• Vitamins & Consumables
• WHEN Fertility Egg Count Check*

*Babybee Prams & Strollers sit under the Babybee 9 Month Return Policy

*Due to the medical nature of the product, we are not able to issue a return or refund for any reason other than the goods and services do not meet the consumer guarantees in the Australian Consumer Law.

Personalised Products

Please choose carefully as personalised items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund.

Exceptions

Exceptions will be granted if The Memo is at fault, for example for any faulty products or dispatch errors. If you have received a faulty item please contact us via hello@thememo.com.au with your order number and images of the fault.

AfterPay, Klarna and Zip Pay Purchases: You are eligible for exchange or credit only (this is due to the cost we incur for offering these services on our website).

The Happiest Baby SNOO Smart Sleeper sits under the Happiest Baby 30 Day Worry Free Return Policy. Please know the risk free trial policy does not cover change of mind returns at The Memo.

Babybee Prams & Strollers sit under the Babybee 9 Month Return Policy.

Please note that exchanges are subject to availability. If there is no longer stock available, please select an alternative item, store credit or (if eligible) a refund.

We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout. 

Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed.

Your The Memo store credit is valid for 3 years after the date of creation, so you’ll have plenty of time to find the perfect replacement. 

If you lost the details of your store credit, contact us at hello@thememo.com.au and we can re-email it to you.

If you are entitled to a refund, your refund will be processed back to your original payment method.

If your return does not meet our return conditions, we will issue a credit instead of a refund.

Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Gifts purchased from your registry can be returned in line with our 30 day return policy, for an exchange or store credit. The purchaser of the gift will not be notified should you wish to return an item.

From time to time we might run promotions that have different return conditions. 

See our T&Cs for any current promotions. 

Please choose carefully as sale items cannot be returned for refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund.  This includes items purchased at The Memo Sample Sales. Sale items are not available in conjunction with any other offer unless otherwise stated (eg sign up 10% discount).  

Purchases made at a The Memo retail store must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policy. You may return or exchange an online order in store, to do this you must provide a valid proof of purchase so please share this with the store team.

Your SNOO Smart Sleeper comes with free returns and a worry-free, 30-day trial. If within 30 days of receipt of your SNOO, you are dissatisfied with your purchase, you may return it for a full refund of the purchase value. To begin your return, contact our team at hello@thememo.com.au. Please know the risk-free trial policy does not cover change of mind returns at The Memo.

Your Babybee Pram comes with free, 9-month returns granted the product is in its original condition, with all packaging intact. Refund will be for the original purchase price of the pram and any accompanying accessories or spare parts purchased in the same transaction as the pram, this policy otherwise excludes accessories/spare parts purchased in a separate transaction. Original shipping payment will not be refunded. 

Please make sure your pram and any accessories are returned in original condition. 'Original condition' means no signs of use or damage and the product has been re-packed how it arrived (i.e.: with all protective packaging to ensure no damage during transport). Understandably the box may incur some incidental damage during transport and when removing the tape, all we ask is that you take the best care you can when unpacking and re-boxing your pram. Prams and accessories that are not deemed to be in original condition cannot be accepted for a full return. Carefully set-up your pram from the comfort of your living room (inside testing only). If the pram is received and has clear signs of usage, a refund will not be paid. In this instance the customer will be responsible to pay for all shipping fees associated with the return as well as a $50 administration fee before the pram is sent back to them. If there is any damage to your pram when you have received it, please ensure you report this to us before sending it back.

This policy excludes returns for a different colour, different model or returns to take advantage of a variation in price. 

Return request must be made within 9-months of the original order dispatch date. To begin your return, contact our team at hello@thememo.com.au. We are not able to accept returns in store.

As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from the memo that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer warranty may not apply, and the memo may not provide a refund, exchange or repair. The memo will require an original proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any manufacturer warranties or extended warranties purchased or given to you.

Where your rights under the Australian Consumer Law do not apply but the item is covered by a separate manufacturer's warranty, you may need to seek a remedy from the manufacturer directly in accordance with the manufacturer's warranty. The memo can put you in touch with the manufacturer should you have any questions regarding manufacturers warranty and return policy, such as the assessment process, required repair works and indicative repair times.