For Gift Registries created before 21st May 2025
It’s business as usual for you! You are still able to login to your Registry, add products, share it with friends who can shop it, and access your 15% off remaining gifts after close date. Most importantly, our team are still here to service your Registry as normal, so let us know if you have any questions on hello@thememo.com.au.
How do I add products to my Gift Registry?
Make sure you are logged in. Then use the Gift icon to add items to the registry. Gifts can be added from any collection page, or from any product page.
Can I add Gift Cards to my Gift Registry?
We are currently working on a solution for adding Gift Cards to your Gift Registry. Stay tuned!
When is the best time to set up my Gift Registry?
Start setting up when it suits you! We recommend sending your Gift Registry to your friends and family 4-6 weeks prior to the date you'd like to receive everything. It's always a good idea to send a confirmation reminder to your friends and family the week before your event, as we all know those people who love a last minute shop!
Please note, from 21st May 2025 until October, you won’t be able to set up a Gift Registry directly on thememo.com.au. In the meantime we recommend MyRegistry.com.
What date should I choose?
Choose a date you would like your registry open until. Friends and Family often can buy gifts at the last minute and for this reason, they can continue buying gifts from your Registry 30 days after this date. 30 days after your selected date, your registry will be closed and complete. You’ll also receive your discount code to use on any unpurchased items within 48 hours of your selected date.
Can someone help me navigate what I should select for my Gift Registry?
Absolutely, we’re here to help! Get in touch at hello@thememo.com.au or send us a Live Chat! You can also visit us instore.
Can I add or delete items from my Gift Registry?
Yes, you can make as many changes as you wish and your Gift Registry will update. If an item has already been purchased and you no longer wish to receive it, please contact our customer service team here and they can help find another suitable option.
How do I change my delivery address/and or occasion date?
Click here to log into your Gift Registry to change these details under Account. Please note changes to delivery address and delivery date can be made no later than 7 days before your original ideal delivery date. A delivery address must be entered, and cannot be left blank. If you would like to make a last minute change, please contact us here.
Can I return an item that I was gifted if I don't like it?
For Gift Registries, we offer a gift credit to the Registrant. Simply follow our return process.
Can friends and family who live overseas purchase from my Gift Registry?
Yes, share the love! Please note the gift will only be able to be sent to an Australian address. You will need an Australian Billing Address for Checkout, so we suggest they use the Registrants Shipping Address.
When will my gifts be delivered?
Each time a friend or family member purchases a gift from your Registry, it will be sent directly to you at your nominated address.
What happens if an item on my Gift Registry goes out of stock?
We do our best to stay in stock but unfortunately due to some instances an item you have selected may not be available to purchase for a period of time. This item will display as temporarily unavailable to your friends and family, but as soon as the stock is available, the button will update, ready for purchase. Our customer service team is here to help find an alternative, please reach out to us here.
How are gifts wrapped and delivered?
Gifts are delivered directly to the Registrant’s address each time a gift giver purchases you a gift. We wrap the gifts in tissue and attach a greeting card with the gift giver's message.
How do I know who gave me what?
Log into your Gift Registry Account and in the menu, select Gift Tracker which will give you an overview of gifts and gift givers.
Do you ship internationally?
Not at this time.
Can I shop directly from The Memo’s Gift Registry?
Yes, absolutely. If you are wanting to purchase an item from your Registry you will see a button in Manage Registry called Add to Cart. As you receive a 15% post Gift Registry discount code which is sent to you after your nominated ideal delivery date, you may want to wait for this code to do your shopping. Please note, at least 1 item must have been purchased from your Registry by a guest in order for you to be eligible to receive this discount.
How can I share my Registry?
Click Share Registry in your Gift Registry Account navigation bar and you will have the option of entering your friends' email addresses which will send them all the information on how to shop from it, including the unique URL and password to shop from.
You can also copy your unique Gift Registry URL which is displayed on this page so that you can enter into your own invitation (e.g. you might be using Paperless Post, or you would like to copy this link into a Facebook Event or even directly into a text message).
Can friends still purchase gifts after the event date?
Yes, friends and family still can make purchases after the nominated date for two weeks. Please note that your friends will not be eligible for the 15% post purchase discount, this discount is linked directly to your personal account.
What is a Post-Purchase Registry Discount Code?
As a thank you for setting up your Gift Registry with The Memo and to help you tick off your list, you will receive a unique 15% discount on any unpurchased items on your Registry.
You will receive this in your inbox after your Registry has closed- typically within 24-48 hours.
This code can be used, by the Registrant, on their remaining items, on up to five orders. Please note, at least 1 item must have been purchased from your Registry in order for you to be eligible to receive this discount. As you are not able to add additional items to your Registry after the delivery date, it is always a great idea to add as many items that you might consider to your registry to maximise this value opportunity. This discount code is valid for 30 days from the date of receiving your code.
* Please note that this code excludes The Happiest Baby SNOO Smart Sleeper and Gift Cards.
Can I use a Gift Card with my post Registry 15% off code?
Please note that Gift Cards are not in conjunction with your unique 15% post purchase discount and can not be used together in the one transaction. Please place two separate orders, one using your Gift Card Value, and the other with your unique discount code. For more details on Gift Cards please visit our Terms of Use Page.
How do I find a Registry?
You can search for a Registry either by Full Name or a direct URL that has been given to you here. Please note that due to privacy reasons, all Registries are protected by a password that only the Registrant has access to. Please speak to your friend who sent you the invitation to receive the password as The Memo team do not have access to this.
If you are having difficulty locating a Registry, please contact us and we’ll help!
Can I buy multiple gifts?
Yes, absolutely! Add as many gifts as you would like to your cart and go through the usual check out process.
Can I buy items that are not on the Registry?
No, this is not possible, even if they are for you. If you would like to buy another item for yourself or your friend, please purchase this through the store and not the Gift Registry page.
What forms of payment do you accept?
We accept VISA, Mastercard, AMEX, Diners, PayPal, Afterpay and Klarna.
