CLICK & COLLECT

3 HOUR DELIVERY

CLICK & COLLECT

Ready in 2 hours! Click & Collect, fast, from our boutiques.

HOW DO I CHOOSE CLICK & COLLECT

The product page will show if your chosen item is eligible for Click & Collect. If all items in your cart are available for Click & Collect, select 'Pick up from Armadale Boutique' in the shipping method section of checkout. Please note, all orders, including Click & Collect, require shipping details to be added.

HOW DO I BOOK A CURBSIDE PICKUP?

Once our store team have confirmed your Click & Collect order, you will receive a confirmation email. In that email will be a link to book a curbside pickup. Choose your preferred pick up day and time, and include some information for us to identify your vehicle.

An email will be send to you with the number to call when you arrive and park for your curbside pickup.

HOW LONG DO I HAVE TO COLLECT MY CLICK & COLLECT

2 weeks. Your Click and Collect order will sit ready for you for two weeks after the purchase date. If you’re unable to collect by then, please contact our team, otherwise, it will be cancelled and your order will be refunded.

CAN SOMEONE ELSE COLLECT ON MY BEHALF

Yes. Just forward them your Ready for Collection message to show the team in store.

HOW DO I KNOW MY ORDER IS READY

You will be sent a message once the team have picked your order and popped it aside for you.

WHAT HAPPENS IF MY ITEMS ARE UNAVAILABLE

We aim to always be in stock of our edit, but from time to time there may be a slight discrepancy. However, if an item in your order cannot be fulfilled, you will receive a message confirming the items that are ready, and an automatic refund will be processed.

WHAT HOURS CAN I COLLECT MY ORDER

Your Click and Collect order will be ready in 2 business hours. Our opening times are listed below. Please note store opening times may change due to public holidays.

Monday 10:00am - 5:00pm
Tuesday 10:00am - 5:00pm
Wednesday 10:00am - 5:00pm
Thursday 10:00am - 5:00pm
Friday 10:00am - 5:00pm
Saturday 9:00am - 5:00pm
Sunday 10:00am - 4:00pm

3 HOUR DELIVERY

Receive your order on the same day with our fast and easy 3 Hour Courier service, powered by Rendr.

Place your order by 1pm AEST for delivery within 3 hours.

Prices from $15, calculated at checkout

If your postcode is eligible for 3 Hour Delivery, the option will appear at checkout with a delivery price based on your location.

Signature required upon delivery, ensure you are available to accept.

For orders placed after the cut off time, your delivery will be scheduled for the next day from 10am onwards (excluding public holidays).

HOW WILL I KNOW WHEN MY ORDER IS ON ITS WAY?

You will be sent a message once the team have picked your order and another once the order is with the courier and on its way to you.

WHEN WILL MY 3 HOUR COURIER DELIVERY ORDER BE DISPATCHED?

If your order was placed before the cut-off time of 1pm, your order will be picked up for delivery the same day. If your order was placed after 1pm, it will be picked up from 10am the next day for delivery within 3 hours.

WHY CAN'T I SELECT A 3HR COURIER DELIVERY?

3hr Courier Delivery is offered when a Memo store near you has stock available. 

If you cannot see the 3hr Courier delivery option, your item may not be in store and therefore can’t be dispatched to you. If your address is further than 50km from a Memo store, 3hr Courier Delivery isn’t currently available to you.

WHAT IF NOT ALL MY ITEMS ARE AVAILABLE?

We aim to always be in stock of our assortment, but from time to time there may be a slight discrepancy. However, if an item in your order cannot be fulfilled, you will receive a message confirming which items are ready, and an automatic refund will be processed for anything that is not.

WHAT IS THE DIFFERENCE BETWEEN 3HR COURIER DELIVERY AND OTHER DELIVERY OPTIONS?

3hr Courier delivery is collected from the closest Memo store to you with stock. If 3hr Courier Delivery is not available, the item is not in stock in store and not available for 3hr delivery. 

If Delivery is available and not 3hr courier delivery, the stock is available to be delivered from our warehouse, via standard or express (if applicable) delivery.

Contact us

We're here to help! Get in touch with our team at hello@thememo.com.au.

Or call our Customer Service team on 03 9000 0654

Monday to Friday 9am-5pm.

We will respond as soon as we possibly can.

Melbourne Flagship Boutique - Armadale

Locations
Armadale Boutique

1155 High Street, Armadale, Victoria 3143

  • Monday – Friday
  • 10am - 5pm

  • Saturday
  • 9am - 5pm

  • Sunday
  • 10am - 4pm

For any store enquiries, our Armadale team can be contacted on during opening hours.

03 9599 2712

Get in touch

Locations
Armadale Boutique

1155 High Street, Armadale, Victoria 3143

  • Monday – Friday
  • 10am - 5pm

  • Saturday
  • 9am - 5pm

  • Sunday
  • 10am - 4pm

For any store enquiries, our Armadale team can be contacted on during opening hours.

03 9599 2712

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