the memo
Address: 1155 High St, Armadale, VIC, 3143.
Welcome to the website of the memo ("Site"), the feel good baby edit provided by TheMemo Pty Ltd ("the memo" or "we" or "us"). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively "Terms and Conditions").
We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.
CURRENCY AND PRICING
Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.
ACCEPTANCE OF YOUR ORDER BOOKING
Once you have made your choice and your order or booking has been placed, you will receive an email acknowledging the details of your order or booking. This email is NOT an acceptance of your order or booking, just a confirmation that we have received it.
Acceptance of your order or booking, and completion of the contract between you and the memo will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to availability of the goods and/or services. The contract for the supply of goods or provision of services (as the context permits) is concluded in Victoria, Australia.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.
the memo reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.
the memo reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.
PERSONALISED PRODUCTS
Please choose carefully as personalised items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. Personalised Products are not available for Click & Collect.
INTENDED USE
By placing an order or making a booking with the memo you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the Site are accurate, complete, reliable, current, available or error-free.
SHIPPING AND DELIVERY
the memo offers free Standard delivery (2-5 days) on orders over $199*, excluding Bulky Goods (Cots, Mattresses, Bassinets, Nursery Furniture, Rugs, Harlow & Co Play Mats, Prams, Strollers, Car Seats & Snoo Smart Sleeper). For orders that include a Bulky Good shipping fees will be calculated at checkout. For orders under $199*, the flat-rate starts from $9.95. Express Shipping (1-2 days) Flat-rate from $14.95. Express delivery calculated at checkout.
the memo is committed to providing exceptional customer service and quality products.
Please note: shipping times are a guideline, and subject to change based on order volume, promotional periods, wild weather, or unforeseen or unavoidable events beyond the memo’s reasonable control.
Online Exclusives:
This item will not be sent from The Memo, but instead it will come direct from the distributor. Please allow 48 business hours for your order to be dispatched.
OFFER CODES
Your offer code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified and will end at 11.59pm AEST on the end date. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of TheMemo Pty Ltd. For any queries please call customer service. Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale.
COPYRIGHT
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on thememo.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
SECURITY
When purchasing from the memo your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.
EMAIL DATABASE SIGN UP
By providing your email address or mobile number and agreeing to receive marketing communications you agree your email address, mobile number and any other personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe any time by clicking on the unsubscribe link at the bottom of any email or SMS. Read more about our Privacy Policy here.
THE FEEL GOOD CLUB LOYALTY PROGRAM
To view terms of use for our Loyalty Program, please visit this link.
GIFT CARDS
The Memo Gift Cards are valid for 3 years from the date of purchase. Gift Cards are valid at thememo.com.au and in The Memo boutiques. Gift Cards cannot be used at The Memo Sample Sales. Promotional codes cannot be applied to the purchase of a Gift Card. Gift Cards cannot be replaced if lost or stolen, including instances where the incorrect email address has been supplied by the purchaser. Gift Cards are not legal tender, account cards, credit or debit cards. Gift Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. For all Gift Card purchase returns, a replacement Gift Card will be issued with the balance of the Gift Card return amount.
MOBILE TERMS OF SERVICE
The TheMemo Pty Ltd mobile message service (the "Service") is operated by TheMemo Pty Ltd (“TheMemo Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to TheMemo Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TheMemo Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TheMemo Pty Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to The Memo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance, text HELP to The Memo or email hello@thememo.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
SALE & PROMOTIONS
GIFT REGISTRY PROMOTIONS
Free gift of DUE Belly Glide Pregnant Body Oil for any customer who creates a Gift Registry with The Memo, valid from September 18th 2025, one per person. If you create a Gift Registry in-store, you will be gifted DUE Belly Glide Pregnant Body Oil at the end of your experience. If you create a Gift Registry online, our team will contact you within 7 business days with your unique code. Simply add the code at checkout with any purchase you make to redeem for free. Your code will expire 30 days after you receive it. If for any reason you have not received your gift or code, please reach out to our team hello@thememo.com.au. The memo reserves all rights to change or remove this offer at any time.
Your unique10% off code will be sent once your when your registry is completed, this code is linked directly to your registered email address and it can only be used once by the Registrant. Please note, at least 1 item must have been purchased from your Registry in order for you to be eligible to receive this discount. This discount code is valid for 30 days from the date of receiving your code, and is not to be used in conjunction with any other offer. This code excludes The Happiest Baby SNOO Smart Sleeper.
WELCOME OFFER
Our $15 off $150 welcome offer is valid for 30 days after receiving the welcome code. Only one welcome code can be used per customer. This offer cannot be redeemed against prior purchases. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of The Memo Pty Ltd. For any queries please call customer service. Vouchers cannot be used in conjunction with any other offers, special promotions or discounts, this includes The Feel Good Club loyalty vouchers and gift vouchers and items that are on sale.
BIBS BUY 2 GET 1 FREE
Buy 2 Get 1 Free Offer is valid at The Memo boutiques and online at www.thememo.com.au from 12:00PM 6th January 2026 until 11:59PM AEST 12th January 2026 or while stocks last. Offer applies to selected full-price BIBS Dummy Duo products only and cannot be used in conjunction with any other offer. To receive 1 x free BIBS Dummy Duo, 2 x full-price BIBS Dummy Duo products must be purchased in the same transaction. For online purchases, all 3 x products must be added to the cart and the third item will be automatically discounted at checkout. Offer cannot be redeemed against prior purchases or a pre-existing pre-order.
BUY 2, SAVE 10% PROMOTION
Offer available at www.thememo.com.au and at The Memo Boutiques. You must buy two or more sleepsuits from Love to Dream, Ergo Pouch, Woolbabe or Happiest Baby to qualify for 10% off. Or you must buy two or more BIBS dummy duo packs to qualify for 10% off. This offer cannot be used in conjunction with redeeming loyalty points or any other offer or promotional code and cannot be redeemed against prior purchases or a pre-existing pre-order. While stocks last.
DUE BUY 3, SAVE 10% PROMOTION
This offer is available online at www.thememo.com.au and in-store at The Memo Boutiques. Purchase 3 DUE products and receive 10% off those 3 products. Excludes DUE Bundles and Sets. While Stocks Last. This offer cannot be used in conjunction with redeeming loyalty points or any other offer or promotional code and cannot be redeemed against prior purchases or a pre-existing pre-order. While stocks last.The 25% off Owlet promotion is valid from 24th November 2025 until 1st December 2025 11.59pm AEST online at thememo.com.au and in store at all The Memo Boutiques. Cannot be used in conjunction with any other offer. Prices are as marked. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends and cannot be redeemed against prior purchases or a pre-existing pre-order. While stock lasts.
PERFECT PAIRS PROMOTION
To qualify for this offer, you must buy a pram to receive $150 off your car seat or capsule or buy a cot and receive $150 off your cot mattress in one transaction. Travel Prams & Strollers and Bassinets are excluded and do not qualify for this offer. This offer cannot be used in conjunction with any other offer or promotional code and cannot be redeemed against a prior purchase or an existing pre-order. The offer is subject to our general terms and conditions and delivery, returns and privacy policies. While stocks last.
BUGABOO GIRAFFE GIFT WITH PURCHASE
The Bugaboo Giraffe Free Gift with purchase is valid at The Memo Boutiques and online at www.thememo.com.au while stocks last from 24/03/2026 until 11:59PM AEST 30/03/2026. To qualify for your free gift Bugaboo Giraffe Baby Pillow Set - Ice Blue you must purchase a qualifying Bugaboo Giraffe in one transaction. Limited to 1 x free gift per customer.Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.
SALE
Sale items are available while stock lasts. Available on selected products only and cannot be used in conjunction with any other offer. Prices are as marked. Promotional pricing cannot be applied to any purchase that is made after the promotional period ends and cannot be redeemed against prior purchases or a pre-existing pre-order. Please choose carefully as sale items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund.
THE MEMO SAMPLE SALES
All purchases are final. Please choose carefully as sample sale items cannot be returned for a refund, exchange, or store credit, unless faulty. For faulty items, we will offer either an exchange or refund. We accept VISA, Mastercard, AMEX, Diners, and PayPal as payment methods. Gift Cards cannot be used at The Memo Sample Sales.
UPPABABY MESA CAR SEAT CAPSULE GIFT WITH PURCHASE
UPPAbaby free gift is valid at The Memo Boutiques and online at www.thememo.com.au while stocks last from 10:00AM 20th January 2026 until 11:59PM 31st March 2026. To qualify for your free seat protector you must purchase the UPPAbaby Mesa Car Seat Capsule. Limited to 1 x free gift per customer. Offer cannot be used in conjunction with any other offer and cannot be redeemed against prior purchases.
DUE WIN 1 OF EVERYTHING PARENTING ESSENTIALS COMPETITION
1. This “DUE Win 1 of Everything” (Competition) is promoted by THEMEMO PTY LTD (ABN 70 633 277 531) (we, us or our).
2. By entering this Competition, all entrants (you or your) agree to receive marketing communications from The Memo and will be deemed to have accepted and agreed to be bound by these terms and conditions (Terms) and our privacy policy. Any breach of these Terms or our privacy policy may result in disqualification from the Competition.
3. To the extent of any inconsistency between these Terms and any other reference to this Competition, these Terms prevail.
4. The Competition:
(a) begins at 12.01pm AEST on 25 February 2026; and
(b) ends at 11.59pm AEST on 31 March 2026.
(Promotion Period).
Entry requirements
5. The Competition is open to Australian residents aged 16 or over. Entrants under 18 years of age must have parent or guardian’s permission to enter
6. Employees and contractors (and their Immediate Families) of THEMEMO PTY LTD (ABN 70 633 277 531) and the agencies associated with this Competition are ineligible to enter.
How do I enter?
7. This Competition is a game of chance. Skill plays no part.
8. To enter the Competition, you must, during the Promotion Period:
(a) Fill out the competition form with your full name, email address, and let us know what brings you to The Memo
(b) Only one entry is permitted
9. We may, at any time:
(a) verify the validity of entries and entrants (including your identity, age and place of residence); and
(b) disqualify any entrant whose entry is not in accordance with these Terms or who otherwise tampers or interferes with the entry process.
10. Incomplete, indecipherable or illegible entries will be invalid at our discretion.
11. We are not responsible for incorrect, incomplete, lost, late or misdirected entries.
12. If there is a dispute as to your identity or details, we reserve the right to determine your identity or details and our determination is final.
Selecting the winner
13. There will be 1 winner.
14. The winner will be randomly drawn.
15. We will conduct the draw:
(a) at our office at 5-9 Cleeland Road, Oakleigh South, VIC 3167, Australia; and
(b) on 1 April 2026.
16. We may draw additional valid reserve entries and record them in case:
(a) an ineligible entrant is drawn; and
(b) we elect to draw on the reserve entries.
How will the winner be notified?
17. The winner will be notified on 3rd April 2026 by email.
18. It is your responsibility to notify us in writing if your contact details change.
19. The name of the winner may be published on our websites and social media pages, and in any other promotional material that we consider relevant. By entering the Competition, you consent to us publishing your details.
20. Our draw is final.
Prize details
21. The total prize value for this competition is AUD $959 (inclusive of GST) and includes; 1 x DUE Belly Glide Pregnant Body Oil, 1 x DUE Belly Flop Pregnancy Pillow, 1 x DUE Heavy Lifter Belly Band, 1 x DUE Calm Down Magnesium Body Cream, 1 x DUE In Your Hands Birth Comb, 1 x DUE Nip Stick Soothing Nipple Balm, 1 x DUE Ritz Bitz Sitz Post-Birth Bath Salts, 1 x DUE The After (Pants) Party Disposable Postpartum Underwear, 1 x DUE Peri Wipes Witch Hazel Infused Perineal Wipes, 1 x DUE Peri Spritz Perineum Wash Bottle, 1 x DUE Nip Magic Silver Nursing Cups, 1 x DUE Booby Soothers Contoured Ice and Heat Packs, 1 x DUE Peri Cloud Cooling Witch Hazel Perineal Foam, 1 x DUE Peri Soother Perineum Ice and Heat Pack, 1 x DUE Scar Strips Silicone C-Section Reusable Scar Patches, 1 x DUE The Invisibles Breastfeeding Nipple Shields, 1 x DUE Leak Proofers Non-Slip Reusable Bamboo Bra Pads, 1 x DUE Store and Pour Breastmilk Storage Bags, 1 x DUE Lots of Letdown Silicone Suction Breast Pump with Lid, 1 x DUE Colostrum Catchys First Milk Collect and Keep Kit, 1 x Bunnie Caddie Teddy Cream and free delivery.
22. Prize values are based on the recommended retail prices in Australia on 24th Feb 2026. We accept no responsibility for any change in prize value on the date the prize is redeemed.
How do I claim a prize?
23. To claim the prize, respond to the email message with your full name and nominated email address for the voucher.
24. The prize(s) must be claimed as offered within 7 days of the winner’s announcement and is subject to product availability.
25. Any part of the prizes may be replaced with something of similar value or specification if it is unavailable or out of stock, subject to required regulatory approval.
26. A prize is not transferable, saleable or redeemable as cash, credit or equivalent.
27. You should seek independent advice, including financial advice, as implications (such as tax) may arise as a result of claiming the prize(s).
28. You must comply with all terms and conditions of use of the prize(s).
29. Before claiming the prize we may require you to sign a legal release in a form we determine.
30. At the end of the Competition, we will, acting reasonably, meet all applicable existing claims for prizes and entitlements to claims notwithstanding the advertised prize pool has been exceeded. If a printing error or other quality assurance matter occurs outside your control, we will not refuse to award a prize.
Unclaimed Prizes
31. If the winner does not claim their prize within the prescribed time, we will conduct a redraw:
(a) using the same method of draw specified in clause 14;
(b) at our office at 5-9 Cleeland Road, Oakleigh South, VIC 3167, Australia; and
(c) on 10 April 2026.
32. The winner of the redraw will be notified on 11 April 2026 by email.
Entries
33. We own all entries, including any Intellectual Property Rights comprised in the entries and their content.
34. We are not liable in any way for your entry to the fullest extent permitted by law.
35. You warrant and agree that:
(a) your entry does not contain viruses and will not cause injury or harm to any person or entity; and
(b) you will comply with all applicable laws and regulations, including those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.
What happens to my personal information?
36. Entries will be entered into a database.
37. By entering this Competition, you consent to us:
(a) publishing your Personal Information, or disclosing your Personal Information to State and Territory lottery departments, as required by relevant laws; and
(b) using your name and likeness in any media, worldwide, for an unlimited period for promotional purposes without payment to you, including for the purposes of promoting this Competition and any products manufactured, distributed and/or supplied by us.
38. If you wish to access, or for us to update, correct or delete, your Personal Information or your entry, contact us using the details below.
Liability
39. Nothing in these Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified.
40. Subject to clause 39 and to the fullest extent permitted by law, we:
(a) are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorised access to entries or any other event beyond our control. In these circumstances, if we elect to cancel the Competition, we do so without liability and may reschedule it on the same terms;
(b) make no express or implied warranties, representations or guarantees, in fact or in law, regarding this Competition or the merchantability, quality or fitness for purpose of any part of the prizes; and
(c) exclude all liability (including for negligence) for any personal injury or loss or damage (including for loss of opportunity, business, goodwill or profits), whether direct, indirect, special or consequential, arising in any way out of the Competition, including where arising out of:
i. any technical difficulties or equipment malfunction (whether or not under our control);
iii. any theft, unauthorised access or third party interference;
iv. any entry or prize claim that is cancelled, delayed, interrupted, diverted, late, lost, altered, damaged or misdirected (whether or not after our receipt or otherwise);
v. any variation in prize value or specification;
vi. any tax liability or similar charge incurred by the winner or the runners-up; or
vii. use of a prize by the winner
41. We are not responsible for any problem or technical malfunction of any telephone network or lines, computer systems, servers, providers or equipment, software, traffic congestion on the internet or any website, or any combination of those, including any injury or damage to entrants or any other person’s computer related to or resulting from participating in or downloading any materials in this Competition.
42. You are solely responsible for any costs associated with accessing our website, as these costs depend on the internet service provider you use. We accept no responsibility for your use (or attempted use) of those websites.
43. Without limiting any other terms, you indemnify us from and against your breach of these Terms.
Disruption to competition
44. If, for any reason, this Competition is interfered with in any way or is not capable of being conducted as planned due to a Force Majeure Event, including where such circumstance corrupts or affects the administration, security, fairness or integrity or proper conduct of this Competition, we may, to the fullest extent permitted by law:
(a) disqualify any entrant who tampers or interferes with the entry process; or
(b) subject to required regulatory approval, cancel, terminate, modify, reschedule or suspend the Competition, as appropriate.
45. Any entrant found to be using a form of software or third party application to enter multiple times (including scripting software) will have all entries invalidated and any claim to a prize will be invalidated. If you have already received a prize, you must (at your cost) immediately return it to us. We will determine whether a breach has occurred at our discretion and may request any documentation we consider necessary to assist with our assessment. You must immediately provide any requested documentation at your cost.
General
46. Any failure to enforce any of our rights does not constitute a waiver of those rights.
47. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.
48. This Competition and any issues relating to the construction, validity, interpretation and enforceability of these Terms will be governed by the laws of Victoria, Australia.
49. The promoter of this Competition is THEMEMO PTY LTD (ABN 70 633 277 531 of 41/140 Chesterville Road, Cheltenham Victoria 3192, Australia.
Definitions
51. Force Majeure Event means an event or circumstance beyond our reasonable control, including but not limited to, natural disaster, acts of war, riots, vandalism, failure or shortage of power supplies or other essential utility, pandemic, epidemic, strike, a change in applicable law, infection by computer virus, bugs, tampering, unauthorised intervention, fraud or technical failures.
52. Immediate Families means any of the following (whether natural, step or adopted): spouse, ex-spouse, de-facto spouse, child, parent, grandparent, uncle, aunt, niece, nephew or sibling.
53. Intellectual Property Rights means all patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.
54. Personal Information has the meaning in the Privacy Act 1988 (Cth).
WIN AN ERGOBABY OMNI DELUXE CARRIER
1. This “Win an Ergobaby Omni Deluxe Carrier” (Competition) is promoted by THEMEMO PTY LTD (ABN 70 633 277 531) (we, us or our).
2. By entering this Competition, all entrants (you or your) agree to receive marketing communications from The Memo and will be deemed to have accepted and agreed to be bound by these terms and conditions (Terms) and our privacy policy. Any breach of these Terms or our privacy policy may result in disqualification from the Competition.
3. To the extent of any inconsistency between these Terms and any other reference to this Competition, these Terms prevail.
4. The Competition:
(a) begins at 12.01pm AEST on 26 February 2026; and
(b) ends at 11.59pm AEST on 23 March 2026.
(Promotion Period).
Entry requirements
5. The Competition is open to Australian residents aged 16 or over. Entrants under 18 years of age must have parent or guardian’s permission to enter
6. Employees and contractors (and their Immediate Families) of THEMEMO PTY LTD (ABN 70 633 277 531) and the agencies associated with this Competition are ineligible to enter.
How do I enter?
7. This Competition is a game of chance. Skill plays no part.
8. To enter the Competition, you must, during the Promotion Period:
(a) Fill out the competition form with your full name, email address, and let us know what brings you to The Memo
(b) Only one (1) entry is permitted per person via email submission.
(c) Entrants may receive one (1) additional entry by providing a valid mobile phone number and opting-in to receive SMS marketing communications from The Memo via the competition form. Consent to receive SMS marketing communications is voluntary and not required for entry into the Competition.
9. We may, at any time:
(a) verify the validity of entries and entrants (including your identity, age and place of residence); and
(b) disqualify any entrant whose entry is not in accordance with these Terms or who otherwise tampers or interferes with the entry process.
10. Incomplete, indecipherable or illegible entries will be invalid at our discretion.
11. We are not responsible for incorrect, incomplete, lost, late or misdirected entries.
12. If there is a dispute as to your identity or details, we reserve the right to determine your identity or details and our determination is final.
Selecting the winner
13. There will be 1 winner.
14. The winner will be randomly drawn.
15. We will conduct the draw:
(a) at our office at 5-9 Cleeland Road, Oakleigh South, VIC 3167, Australia; and
(b) on 24 March 2026.
16. We may draw additional valid reserve entries and record them in case:
(a) an ineligible entrant is drawn; and
(b) we elect to draw on the reserve entries.
How will the winner be notified?
17. The winner will be notified on 24 March 2026 by email.
18. It is your responsibility to notify us in writing if your contact details change.
19. The name of the winner may be published on our websites and social media pages, and in any other promotional material that we consider relevant. By entering the Competition, you consent to us publishing your details.
20. Our draw is final.
Prize details
21. The total prize value for this competition is AUD $399 (inclusive of GST) and includes; 1 x Ergobaby Omni Deluxe Carrier - Black and free delivery.
22. Prize values are based on the recommended retail prices in Australia on 26 Feb 2026. We accept no responsibility for any change in prize value on the date the prize is redeemed.
How do I claim a prize?
23. To claim the prize, respond to the email message with your full name and nominated email address for the voucher.
24. The prize(s) must be claimed as offered within 7 days of the winner’s announcement and is subject to product availability.
25. Any part of the prizes may be replaced with something of similar value or specification if it is unavailable or out of stock, subject to required regulatory approval.
26. A prize is not transferable, saleable or redeemable as cash, credit or equivalent.
27. You should seek independent advice, including financial advice, as implications (such as tax) may arise as a result of claiming the prize(s).
28. You must comply with all terms and conditions of use of the prize(s).
29. Before claiming the prize we may require you to sign a legal release in a form we determine.
30. At the end of the Competition, we will, acting reasonably, meet all applicable existing claims for prizes and entitlements to claims notwithstanding the advertised prize pool has been exceeded. If a printing error or other quality assurance matter occurs outside your control, we will not refuse to award a prize.
Unclaimed Prizes
31. If the winner does not claim their prize within the prescribed time, we will conduct a redraw:
(a) using the same method of draw specified in clause 14;
(b) at our office at 5-9 Cleeland Road, Oakleigh South, VIC 3167, Australia, Australia; and
(c) on 30 March 2026.
32. The winner of the redraw will be notified on 31 March 2026 by email.
Entries
33. We own all entries, including any Intellectual Property Rights comprised in the entries and their content.
34. We are not liable in any way for your entry to the fullest extent permitted by law.
35. You warrant and agree that:
(a) your entry does not contain viruses and will not cause injury or harm to any person or entity; and
(b) you will comply with all applicable laws and regulations, including those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.
What happens to my personal information?
36. Entries will be entered into a database.
37. By entering this Competition, you consent to us:
(a) publishing your Personal Information, or disclosing your Personal Information to State and Territory lottery departments, as required by relevant laws; and
(b) using your name and likeness in any media, worldwide, for an unlimited period for promotional purposes without payment to you, including for the purposes of promoting this Competition and any products manufactured, distributed and/or supplied by us.
38. If you wish to access, or for us to update, correct or delete, your Personal Information or your entry, contact us using the details below.
Liability
39. Nothing in these Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified.
40. Subject to clause 39 and to the fullest extent permitted by law, we:
(a) are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorised access to entries or any other event beyond our control. In these circumstances, if we elect to cancel the Competition, we do so without liability and may reschedule it on the same terms;
(b) make no express or implied warranties, representations or guarantees, in fact or in law, regarding this Competition or the merchantability, quality or fitness for purpose of any part of the prizes; and
(c) exclude all liability (including for negligence) for any personal injury or loss or damage (including for loss of opportunity, business, goodwill or profits), whether direct, indirect, special or consequential, arising in any way out of the Competition, including where arising out of:
i. any technical difficulties or equipment malfunction (whether or not under our control);
iii. any theft, unauthorised access or third party interference;
iv. any entry or prize claim that is cancelled, delayed, interrupted, diverted, late, lost, altered, damaged or misdirected (whether or not after our receipt or otherwise);
v. any variation in prize value or specification;
vi. any tax liability or similar charge incurred by the winner or the runners-up; or
vii. use of a prize by the winner
41. We are not responsible for any problem or technical malfunction of any telephone network or lines, computer systems, servers, providers or equipment, software, traffic congestion on the internet or any website, or any combination of those, including any injury or damage to entrants or any other person’s computer related to or resulting from participating in or downloading any materials in this Competition.
42. You are solely responsible for any costs associated with accessing our website, as these costs depend on the internet service provider you use. We accept no responsibility for your use (or attempted use) of those websites.
43. Without limiting any other terms, you indemnify us from and against your breach of these Terms.
Disruption to competition
44. If, for any reason, this Competition is interfered with in any way or is not capable of being conducted as planned due to a Force Majeure Event, including where such circumstance corrupts or affects the administration, security, fairness or integrity or proper conduct of this Competition, we may, to the fullest extent permitted by law:
(a) disqualify any entrant who tampers or interferes with the entry process; or
(b) subject to required regulatory approval, cancel, terminate, modify, reschedule or suspend the Competition, as appropriate.
45. Any entrant found to be using a form of software or third party application to enter multiple times (including scripting software) will have all entries invalidated and any claim to a prize will be invalidated. If you have already received a prize, you must (at your cost) immediately return it to us. We will determine whether a breach has occurred at our discretion and may request any documentation we consider necessary to assist with our assessment. You must immediately provide any requested documentation at your cost.
General
46. Any failure to enforce any of our rights does not constitute a waiver of those rights.
47. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.
48. This Competition and any issues relating to the construction, validity, interpretation and enforceability of these Terms will be governed by the laws of Victoria, Australia.
49. The promoter of this Competition is THEMEMO PTY LTD (ABN 70 633 277 531 of 41/140 Chesterville Road, Cheltenham Victoria 3192, Australia.
Definitions
51. Force Majeure Event means an event or circumstance beyond our reasonable control, including but not limited to, natural disaster, acts of war, riots, vandalism, failure or shortage of power supplies or other essential utility, pandemic, epidemic, strike, a change in applicable law, infection by computer virus, bugs, tampering, unauthorised intervention, fraud or technical failures.
52. Immediate Families means any of the following (whether natural, step or adopted): spouse, ex-spouse, de-facto spouse, child, parent, grandparent, uncle, aunt, niece, nephew or sibling.
53. Intellectual Property Rights means all patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world.
54. Personal Information has the meaning in the Privacy Act 1988 (Cth).
