This bundle includes;
Joey Bed Base
The Joey Bed Base is a beautiful wood-framed bed base that pairs perfectly with the Joey Kids Mattress. It’s the ideal bed for your child as they move into a 'big bed' from the cot thanks to its adjustable leg height, as well as having appeal long into the teenage years. It also includes a removable upholstered bedhead cover, allowing you to refresh the look whenever you desire. To enhance safety while your child sleeps, consider adding Joey Guard Rails for when they first transition from their cot. Bonus? The Joey Bed has tool-free assembly (that means no allen keys!).
Joey Guard Rail
Does your child like to toss and turn through the night? Ensure a restful night's sleep with Koala’s easily detachable Joey Guard Rail. The rail seamlessly attaches to the Joey Bed Base, and is designed with rounded corners for added safety, ensuring your child stays securely in bed throughout the night.
Buy one for either the left or right side of the Joey Bed or two for protection on both sides.
Joey Kids Mattress
So you’ve got the Joey Bed Base, and now you’ll need a mattress. The Joey Kids Mattress is a super comfy mattress ffor your child to sleep soundly and safely. It is made with high-quality, tempered steel pocket-springs and CertiPUR-USⓇ certified foam and features a removable, washable cover and a water-resistant inner layer, making it a breeze to maintain, no matter what your child puts it through.
Getting prepared for life with a baby requires stuff, but not as much as you might think. Shop smart with The Memo and grab all your big stuff with big savings. Tick off your cot, pram, furniture, high chair, travel and essentials from the best baby brands on the planet with all the extra value, now.
Joey Bed Base
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Joey Guard Rail
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Joey Kids Mattress
Designed for bunks, trundles and single beds with guardrails due to its low profile height (15cm).
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Warranty Period
Your Koala Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, a natural characteristic of the material and when the product is used in the usual course, for its intended purpose and following recommended care and use information for a period of five years. For more information on what is covered, please see Koala's full Warranty Policy here.
Warranty Claims
The Memo works closely with the Koala team to provide you with the best customer service and a quick and seamless resolution. Please email our team at hello@thememo.com.au with the following information and we will be in touch
Details of the fault
Proof of purchase
Clear photos of the fault and
Clear photos of the product or ID label
The warranty applies from the date you receive your product and will not restart from the date of any replacement or repair. The replacement or repaired product will get the benefit of the remainder of the original warranty period.
For more information on what is covered, please see Koala's full Warranty Policy here.
Delivery
Your Koala mattress qualifies for free shipping. Additionally purchase any Koala Furniture with a Koala mattress and receive free shipping. *Free shipping may not apply when other branded Bulky Goods are in the same order.
Please note: This item will not be sent from the memo, but instead it will come direct from the distributor. Should there be a discrepancy in the approximate shipping rate applied to your cart at checkout and the actual rate required for freight forwarding to your address, our team will be in contact to discuss finalising payment. Please allow 5-15 business days for your order to be dispatched.
Returns
For returns queries, please contact the Koala Customer Service Team at commercial@koala.com If you have a warranty issue, please see the Warranty tab for more information, or contact the Koala Customer Service Team at commercial@koala.com.
Koala 120 Day Trial
Koala offer a 120 night trial period for all products purchased on our website — full-price or on sale. If you’re not sold by 120 nights, you can return your product, and even if you’ve used it you'll get a full refund on your purchase (including original delivery charges).
The return shipping is covered for all products in metro areas of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth, and if you're returning a mattress, bed base or sofa we'll pick your return up for free.
For all regional and rural deliveries, the 120 night trial is still available, however the return shipping is not covered. We'll get you to return the product back to your nearest returns Koala Customer Order Fulfilment Centre (Sydney, Melbourne, Brisbane, Adelaide, Perth).
For returns within the 120 night trial and products under warranty, contact the Koala customer service team at commercial@koala.com or via the Contact Us page on their website and provide:
Your full name
Order number
Product
A summary of your reason for return
Learn more about the 120 night trial here.
If you haven't heard back from the Koala team please contact our customer service team at hello@thememo.com.au
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