Delivery
Redsbaby Prams & Strollers are classified as Bulky Goods so additional shipping fees apply (calculated at checkout). Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box.
3 Hour Delivery: Order by 1pm for delivery within 3 hours. Orders after 1pm delivered from 10am the following day. Rates from $15, calculated at checkout. Available to metro addresses within a 50km radius of a The Memo Boutique.
Returns
For returns queries, please contact our Customer Experience Team at hello@thememo.com.au
If you have a warranty issue, please see the Warranty tab for more information, or contact our Customer Experience Team at hello@thememo.com.au
Redsbaby Trial
When your pram arrives, unbox and set it up to ensure it's right for your family (only within your house). Products must be returned in unused, resalable condition with all original labels and packaging. The Memo will send you a returns label for this as per our current returns process.
Please note: Should there be a discrepancy in the approximate shipping rate applied to your cart at checkout and the actual rate required for freight forwarding to your address, our team will be in contact to discuss finalising payment.